Service Manager

Land Rover Jacksonville; Asheville, Northern (NC, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) retirement plan

Personal Time Off (PTO)

Brand training

Job summary

Land Rover Asheville, part of Fields Auto Group, seeks an experienced Service Manager to elevate the luxury service department. The role focuses on leadership, strategic planning, and delivering an outstanding customer experience.

You will recruit and mentor service staff, manage budgets, and drive initiatives to grow new business while maintaining top-tier CSI scores. Brand training and product knowledge are essential for success.

Qualifications

• Minimum of 3–5 years of proven success in Automotive Service Management or dealership leadership.
• Brand experience with Jaguar Land Rover is a major plus.
• A deep commitment to delivering a luxury-tier customer experience.
• High school diploma or equivalent.
• A clean, valid driver’s license with a safe driving record.

Responsibilities

• Recruit, hire, supervise, and mentor all service department personnel while monitoring performance.
• Establish departmental goals, manage the annual operating budget, and execute marketing plans to drive new business.
• Maintain an industry-leading CSI score by addressing customer feedback swiftly and effectively.
• Help advisors match customer needs to precise service options and keep them updated during repairs.
• Cultivate a seamless follow-up system to inspire repeat business and referrals.
• Stay ahead of evolving luxury automotive technology and attend mandatory brand training.

Skills

Automotive Service Management

Dealership leadership

Customer experience

Leadership development

Education

High school diploma or equivalent

Job description

What We’re Looking For

Are you ready to take the next major step in your automotive career? Land Rover Asheville, a proud member of the Fields Auto Group, is seeking an experienced, visionary Service Manager to elevate our luxury service department to the next level. If you are a dynamic leader with a passion for premium customer care and operational excellence, we want to hear from you.

About Us

At Fields Auto Group, we believe that our employees are our greatest asset. As a family-owned and operated luxury dealer group, we treat every team member with deep respect and authentic appreciation for their contributions. We are fully committed to providing ongoing, world-class training and consistently rewarding outstanding effort.

What We Offer

• Comprehensive Health: Medical, Dental, and Vision insurance plans.
• Income Protection: Short-term and long-term disability, plus company-paid Basic Life Insurance.
• Retirement Planning: Robust 401(k) retirement plan.
• Work-Life Balance: Generous Personal Time Off (PTO) and growth opportunities.
• Professional Development: Fully paid manufacturing and leadership training.
• Perks & Discounts: Employee vehicle purchase plans alongside excellent discounts on products and services.
• Culture: A supportive health and wellness environment, family-owned values, and complimentary Saturday lunches.

Key Responsibilities

• Leadership & Development: Recruit, hire, supervise, and mentor all service department personnel while actively monitoring performance.
• Strategic Planning: Establish clear departmental goals, manage the annual operating budget, and execute smart marketing plans to drive new business.
• Guest Experience: Maintain an industry-leading Customer Service Index (CSI) score by addressing customer feedback swiftly and effectively.
• Service Excellence: Help advisors consult with customers, mapping their needs to precise service options and keeping them clearly updated throughout the repair process.
• Retention Systems: Cultivate a seamless customer follow-up system that inspires repeat business, word-of-mouth referrals, and lifelong loyalty.
• Product Knowledge: Stay ahead of evolving luxury automotive technology, new features, and accessories by attending mandatory brand training.

Qualifications

• Experience: Minimum of 3 to 5 years of proven success in Automotive Service Management or Dealership leadership.
• Brand Expertise: Jaguar Land Rover experience is a major plus.
• Customer-centric: A deep-rooted commitment to delivering a luxury-tier customer experience.
• Education: High school diploma or equivalent required.
• Compliance: A clean, valid driver's license with a safe driving record.