Service Manager - Olathe, KS

CraneWorks; Olathe (KS); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Disability benefits

Life/AD&D benefits

PTO

401(k)

Job summary

CraneWorks in Olathe, KS is seeking a Service Manager to lead the day-to-day operations of the service department, directing technicians, advisors, field staff, and shop operations to ensure top-quality crane maintenance and repair work.

The role emphasizes safety, customer satisfaction, accountability, and operational excellence, with a focus on teamwork and continuous improvement in a fast-paced setting.

Qualifications

• Must have strong leadership and people management skills.
• Experience with heavy equipment service operations preferred.
• Ability to manage multiple priorities and resolve issues.

Responsibilities

• Lead the day-to-day operations of the Olathe service department.
• Coach and develop technicians and service staff.
• Partner with Parts, Sales, Rental, and Operations to optimize workflow.

Job description

CraneWorks offers new employees the opportunity to enroll in health, dental, vision, disability, and life/AD&D benefits, in addition to taking advantage of our generous PTO and 401(k) packages. We strive to offer the best values to customers and employees.

Founded in 2002, CraneWorks has grown from a single Houston location into one of North America's premier providers of lifting solutions, with multiple locations strategically positioned across the United States. We provide crane sales, rentals, service, parts, inspections, and aftermarket support for some of the industry's leading equipment manufacturers. Our mission is to deliver best-in-class commercial lifting solutions that enable our customers to operate safely, efficiently, and without interruption. Safety, integrity, reliability, quality, and teamwork are the values that guide everything we do, and our commitment to exceptional customer service has earned the trust of contractors, utilities, municipalities, industrial customers, and construction companies across the country.

Position Summary – Service Manager (Heavy Equipment & Cranes)

The Service Manager is responsible for leading the day-to-day operations of CraneWorks' Olathe, Kansas service department while driving a culture centered on safety, customer satisfaction, accountability, and operational excellence. This position provides leadership to service technicians, service advisors, field service personnel, and shop operations to ensure the highest quality repairs and maintenance of cranes, boom trucks, truck‑mounted equipment, and other heavy construction equipment.

The Service Manager is accountable for maximizing technician productivity and efficiency, achieving financial and operational goals, and delivering an exceptional customer experience from initial service request through equipment delivery. This role partners closely with Parts, Sales, Rental, and Operations to optimize workflow, improve profitability, and minimize customer downtime.

Success in this position requires a hands‑on leader who can effectively coach and develop employees, manage multiple priorities, solve complex technical and operational issues, and build strong customer relationships. The ideal candidate combines strong business acumen with extensive heavy equipment service experience and a passion for leading high‑performing teams in a fast‑paced environment.

The Service Manager will champion continuous improvement initiatives, ensure compliance with all safety and regulatory requirements, monitor key performance indicators, manage departmental budgets, and promote a culture where employees are empowered to deliver industry‑leading service while living the CraneWorks values of Safety, Integrity, Reliability, Quality, and Teamwork.

CraneWorks is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local law. We believe that a diverse workforce strengthens our organization and enhances our ability to serve our customers and communities.

CraneWorks is proud to offer you a comprehensive benefits package to help with every aspect of your physical, financial, and personal health. We believe the health of our people is directly linked to the health of the company. When you’re healthy you’re at your best: at work, at home, and at play.

Medical

100% employee coverage and 50% family coverage available the first day of the month following 60 days of employment

Vision

100% employee coverage and 50% family coverage available the first day of the month following 60 days of employment

Group term life with AD&D

Premium coverage available the first day of the month following 60 days of employment

Short term/long term disability

Premium coverage available the first day of the month following 60 days of employment

Paid time off

New employees accrue 13 PTO days and can earn up to 23 days the longer they stay with the company.

401(k)

Eligible after 1 year of employment; employer match is determined annually by the company