Service Manager

Mazzella; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Market-competitive salary

Comprehensive benefits

401(k) with company match

Tuition reimbursement

Free Teledoc visits

Job summary

Mazzella in Knoxville, TN is seeking a Service Manager to oversee the service branch, drive field productivity, manage schedules, and develop crane service budgets to improve efficiency and cost control.

You will grow the crane inspection contract base, supervise and train staff, ensure OSHA safety compliance, and deliver high service standards while building profitable, long-term customer relationships.

Qualifications

• 4 years experience in administrative, customer service or technical environment.
• Expert knowledge of crane service industry.
• Strong time-management and decision-making skills.
• Effective strategic management and planning abilities.
• Excellent communication and delegation skills.
• Willing to pass background checks and screenings.

Responsibilities

• Meet service branch budget objectives through productivity, scheduling and cost control.
• Develop and implement crane service budgets.
• Grow crane inspection contracts and related repairs.
• Monitor utilization and schedule workforce efficiently.
• Determine staffing needs based on labor utilization.
• Supervise department personnel and provide training.
• Support quotes and follow up on inspection work.
• Assist with sales initiatives and account development.
• Ensure safety compliance per OSHA and company policies.
• Oversee service work to maintain profitable customer relationships.
• Monitor timekeeping and payroll for field personnel.
• Complete performance reviews and manage employees.
• Authorize expenditures and maintain branch facilities.
• Maintain vehicles, equipment, and work areas.
• Review inspection reports with service writers to formulate quotes.
• Perform other duties as assigned.

Skills

Crane service knowledge

Leadership

Time management

Budget management

Scheduling

Staff supervision

Sales support

Safety compliance

Strategic planning

Communication

Education

High school diploma or equivalent

Job description

Brief Description

Are you a dynamic leader with a passion for optimizing operations and driving results? We’re looking for a dedicated Service Manager to oversee our service branch and lead it to new heights. In this role, you will be responsible for enhancing field productivity, managing schedules to maximize efficiency, and developing and implementing crane service budgets. You'll also focus on growing our crane inspection contract base while effectively managing costs. As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package, opportunities for professional development, and a role where you can make a significant impact on our company’s success.

Requirements

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
• Develop and implement the crane service budgets
• Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
• Determine staffing requirements based primarily on the labor utilization rate
• Supervise all department personnel
• Assist with the follow up on active service and inspection repair quotes
• Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
• Assist with sales initiatives, account sales and technical expertise
• Provide instruction and training to employees as required
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
• Provides sales support to maintain or grow existing customer relationships and gain new customers
• Monitor employee and technicians' work time for payroll
• Complete performance reviews, develops and manages employees
• Authorize all expenditures handled directly by the service
• Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
• Assist Service Writers understanding completed inspection reports to formulate quotes
• Perform other duties as assigned

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Strong time-management skills
• Exceptional decision-making skills
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E-verify

Benefits

• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.

EOE/Drug Free Workplace