Service Manager

Berman Auto Group; Niles (IL); On-site; USD 112,500 - 137,500; Full time

Benefits offered by this job

Competitive PTO Policy

Low-Cost Medical Insurance Options

Low-Cost Dental, Vision & Life Insurance Options

Short Term & Long Term Disability

401K

Automotive Service & Sales Discounts

Opportunities for Advancement

Job summary

Berman Auto Group is seeking a Service Manager to join the team at Berman Star Nissan in Niles, IL. In this role, you'll be responsible for leading and training service advisors and technicians, ensuring exemplary customer satisfaction and driving revenue growth.

The ideal candidate should have at least 2 years of experience in dealership service management, strong leadership skills, and a solid understanding of automotive service operations. We offer competitive benefits including PTO, medical insurance options, and 401K.

Qualifications

• 2 years of experience as a Dealership Service Manager.
• Proven ability to mentor and train team members.
• Strong understanding of profitability strategies.

Responsibilities

• Oversee daily service department operations.
• Lead and motivate the team of service advisors and technicians.
• Develop strategies to increase revenue and customer retention.
• Train and mentor team members for performance improvement.
• Ensure service work meets standards and expectations.
• Address customer concerns promptly.
• Monitor KPIs and adjust strategies.

Skills

Leadership

Time Management

Communication Skills

Organizational Skills

Automotive Service Operations

Job description

Berman Star Nissan is looking for a Service Manager to add to the team!

Location: Niles, IL

Pay: $125,000/ annually (Commission Role - Total Shop GP, ROs, CSI + ELR)

Must have Dealership Service Management Experience

You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

We offer:

• Competitive PTO Policy
• Multiple Low-Cost Medical Insurance Options
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability
• 401K
• Automotive Service & Sales Discounts
• Opportunities for Advancement

Responsibilities:

• Oversee daily service department operations to ensure efficiency and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Develop and implement strategies to increase revenue and customer retention
• Train and mentor team members to improve performance and service quality
• Ensure all service work meets manufacturer standards and customer expectations
• Hire and develop service advisors and technicians
• Address customer concerns promptly and professionally to resolve issues
• Monitor key performance indicators (KPIs) and adjust strategies to meet goals

Qualifications:

• 2 years of experience as a Dealership Service Manager
• Proven leadership ability to mentor and train team members
• Proficient time management and organizational skills
• Excellent communication and interpersonal skills
• Strong understanding of automotive service operations and profitability strategies

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.