Service Manager

Mills Automotive Group; Mount Hope (WV); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Performance incentives

Health insurance

Paid vacation

401(k) with match

Training & development

Leadership opportunity

Job summary

Beckley Chevrolet in Beckley, WV is seeking an experienced Service Manager to lead our Fixed Operations department. You will drive profitability, deliver outstanding customer service, and build a high-performing service team in a franchised dealership setting.

The role requires strong leadership, operational excellence, and a proven track record managing service departments, with a focus on technician productivity, advisor performance, and customer satisfaction.

Qualifications

• Proven experience as a Service Manager in a franchised automotive dealership.
• Strong knowledge of fixed operations, including service profitability, technician efficiency, workflow management, and customer satisfaction.
• Ability to lead, motivate, and develop service advisors, technicians, and support staff
• Excellent communication, leadership, and organizational skills
• A commitment to delivering an outstanding customer experience while achieving department goals
• Experience with dealership management systems and manufacturer processes

Responsibilities

• Lead the Fixed Operations department and drive profitability and service quality.
• Improve technician productivity and advisor performance.
• Enhance customer retention and satisfaction.
• Implement operational best practices and KPI tracking.
• Collaborate with management and staff to meet department goals.

Skills

Proven experience as Service Manager

Fixed Operations knowledge

Leadership of service staff

Communication & leadership

Customer experience focus

DSMS/Manufacturer processes

Tools

Dealership Management System

Job description

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead our Fixed Operations department. This is an outstanding opportunity for a proven leader who has a track record of driving profitability, delivering exceptional customer service, and building high-performing service teams.

We are looking for someone who has demonstrated success managing a dealership service department—someone who understands the importance of technician productivity, advisor performance, customer retention, and operational excellence.

What We're Looking For

• Proven experience as a Service Manager in a franchised automotive dealership
• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction
• Ability to lead, motivate, and develop service advisors, technicians, and support staff
• Excellent communication, leadership, and organizational skills
• A commitment to delivering an outstanding customer experience while achieving department goals
• Experience with dealership management systems and manufacturer processes

Preferred Qualifications

• General Motors dealership experience is a significant advantage
• Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs
• History of improving customer satisfaction scores and department performance

What We Offer

• Competitive compensation package with performance incentives
• Health, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Ongoing training and professional development
• The opportunity to lead a growing service department with a respected Chevrolet dealership

If you are a proven Service Manager who is passionate about leadership, operational excellence, and building a winning team, we'd love to hear from you.