Service Manager: Lead Fixed Ops & High-Performance Team

Mills Automotive Group; Mount Hope (WV); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Performance incentives

Health insurance

Paid vacation

401(k) with match

Training & development

Leadership opportunity

Job summary

Beckley Chevrolet in Beckley, WV is seeking an experienced Service Manager to lead our Fixed Operations department. You will drive profitability, deliver outstanding customer service, and build a high-performing service team in a franchised dealership setting.

The role requires strong leadership, operational excellence, and a proven track record managing service departments, with a focus on technician productivity, advisor performance, and customer satisfaction.

Qualifications

• Proven experience as a Service Manager in a franchised automotive dealership.
• Strong knowledge of fixed operations, including service profitability, technician efficiency, workflow management, and customer satisfaction.
• Ability to lead, motivate, and develop service advisors, technicians, and support staff
• Excellent communication, leadership, and organizational skills
• A commitment to delivering an outstanding customer experience while achieving department goals
• Experience with dealership management systems and manufacturer processes

Responsibilities

• Lead the Fixed Operations department and drive profitability and service quality.
• Improve technician productivity and advisor performance.
• Enhance customer retention and satisfaction.
• Implement operational best practices and KPI tracking.
• Collaborate with management and staff to meet department goals.

Skills

Proven experience as Service Manager

Fixed Operations knowledge

Leadership of service staff

Communication & leadership

Customer experience focus

DSMS/Manufacturer processes

Tools

Dealership Management System

Job description

Beckley Chevrolet in Beckley, WV is seeking an experienced Service Manager to lead our Fixed Operations department. You will drive profitability, deliver outstanding customer service, and build a high-performing service team in a franchised dealership setting.

The role requires strong leadership, operational excellence, and a proven track record managing service departments, with a focus on technician productivity, advisor performance, and customer satisfaction.