Service Manager

Socket.dev; Mount Hope (WV); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401(k) with company match

Ongoing training

Job summary

Beckley Chevrolet in Beckley, WV is seeking a results-driven Service Manager to effectively lead their Fixed Operations department. The role is ideal for a proven leader with a successful track record in managing dealership service departments, focusing on technician productivity and customer satisfaction.

The successful candidate will have strong communication, organizational skills, along with knowledge of Fixed Operations.

Qualifications

• Proven experience as a Service Manager in a franchised automotive dealership.
• Strong knowledge of Fixed Operations, including service profitability and technician efficiency.
• Commitment to delivering outstanding customer experience while achieving department goals.

Responsibilities

• Lead the Fixed Operations department at Beckley Chevrolet.
• Develop service advisors, technicians, and support staff.
• Ensure high customer retention and operational excellence.

Skills

Service Management

Leadership

Communication Skills

Customer Satisfaction

Technical Knowledge

Tools

Dealership Management Systems

Job description

Service Manager

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead our Fixed Operations department. This is an outstanding opportunity for a proven leader who has a track record of driving profitability, delivering exceptional customer service, and building high-performing service teams.

We are looking for someone who has demonstrated success managing a dealership service department—someone who understands the importance of technician productivity, advisor performance, customer retention, and operational excellence.

What We're Looking For

• Proven experience as a Service Manager in a franchised automotive dealership


• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction


• Ability to lead, motivate, and develop service advisors, technicians, and support staff


• Excellent communication, leadership, and organizational skills


• A commitment to delivering an outstanding customer experience while achieving department goals


• Experience with dealership management systems and manufacturer processes

Preferred Qualifications

• General Motors dealership experience is a significant advantage


• Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs


• History of improving customer satisfaction scores and department performance

What We Offer

• Competitive compensation package with performance incentives


• Health, dental, and vision insurance


• Paid vacation and holidays


• 401(k) with company match


• Ongoing training and professional development


• The opportunity to lead a growing service department with a respected Chevrolet dealership

If you are a proven Service Manager who is passionate about leadership, operational excellence, and building a winning team, we'd like to hear from you.