Service Manager

MAG; Mount Hope (WV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision insurance

Paid vacation and holidays

401(k) with company match

Ongoing training and professional dev.

Job summary

Beckley Chevrolet in Beckley, WV is seeking an experienced Service Manager to lead our Fixed Operations department and drive profitability. The ideal candidate will deliver outstanding customer service while building a high-performing team of service advisors, technicians, and support staff.

The role calls for proven leadership in a franchised dealership, with deep knowledge of service profitability, workflow management, and KPIs.

Qualifications

• Proven experience as a Service Manager in a franchised automotive dealership.
• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction.
• Ability to lead, motivate, and develop service advisors, technicians, and support staff.
• Excellent communication, leadership, and organizational skills.
• A commitment to delivering an outstanding customer experience while achieving department goals.
• Experience with dealership management systems and manufacturer processes.

Responsibilities

• Lead the Fixed Operations department at Beckley Chevrolet.
• Drive profitability and improve department performance.
• Deliver exceptional customer service and customer satisfaction.
• Develop and lead service advisors, technicians, and support staff.
• Oversee technician productivity and workflow management.
• Ensure compliance with dealership processes and manufacturer standards.

Skills

Leadership

Communication

Organizational Skills

Staff Development

Tools

Dealer Management System

Job description

Service Manager

Beckley Chevrolet | Beckley, WV

Beckley Chevrolet is seeking an experienced, results-driven Service Manager to lead our Fixed Operations department. This is an outstanding opportunity for a proven leader who has a track record of driving profitability, delivering exceptional customer service, and building high-performing service teams.

We are looking for someone who has demonstrated success managing a dealership service department—someone who understands the importance of technician productivity, advisor performance, customer retention, and operational excellence.

What We're Looking For

• Proven experience as a Service Manager in a franchised automotive dealership


• Strong knowledge of Fixed Operations, including service profitability, technician efficiency, workflow management, and customer satisfaction


• Ability to lead, motivate, and develop service advisors, technicians, and support staff


• Excellent communication, leadership, and organizational skills


• A commitment to delivering an outstanding customer experience while achieving department goals


• Experience with dealership management systems and manufacturer processes

Preferred Qualifications

• General Motors dealership experience is a significant advantage


• Strong understanding of warranty administration, fixed operations reporting, and dealership KPIs


• History of improving customer satisfaction scores and department performance

What We Offer

• Competitive compensation package with performance incentives


• Health, dental, and vision insurance


• Paid vacation and holidays


• 401(k) with company match


• Ongoing training and professional development


• The opportunity to lead a growing service department with a respected Chevrolet dealership

If you are a proven Service Manager who is passionate about leadership, operational excellence, and building a winning team, we'd like to hear from you.