Service Manager

SONS AUTO GROUP; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

SONS AUTO GROUP in Montgomery, AL is seeking a Service Manager to lead the service department at our local dealership. You will oversee service advisors, technicians and support staff to deliver high-quality repairs and outstanding guest experiences.

Responsibilities include scheduling service appointments, monitoring repair timelines, handling warranty and recall work, and maintaining accurate documentation.

Qualifications

• Strong automotive service management experience overseeing service operations.
• Customer service and communication skills to build trust with guests.
• Leadership and team management skills with coaching and performance review.
• Organizational and problem-solving abilities with attention to detail.
• Basic financial acumen: budgeting, cost control, and profitability.

Responsibilities

• Oversee daily operations of the service department.
• Coordinate workflow, schedule service appointments, and monitor repair timelines.
• Manage warranty and recall work and ensure proper documentation.
• Track key metrics and drive departmental performance and profitability.
• Collaborate with Sales and Parts to maximize service efficiency and guest satisfaction.

Skills

Auto service management

Leadership

Customer service

Communication

KPIs & budgeting

Warranty & recalls

Safety & compliance

Education

High school diploma or equivalent

ASE credentials a plus

Job description

Company Description

SONS AUTO GROUP is a family-owned automotive group based in the Atlanta, Georgia area, operating dealerships across Georgia, Alabama, and Tennessee. The company offers new and pre-owned vehicle sales, award-winning service and parts, wholesale parts, and fleet vehicle solutions. SONS AUTO GROUP represents a wide range of brands, including BMW, Acura, Honda, Kia, CDJR, Chevrolet, Ford, Cadillac, GMC, Lincoln, and Isuzu. As a fourth-generation dealer group owned by Clay, Slater, and Street Nalley, the company emphasizes long-term relationships, community presence, and a customer-focused culture. Team members are encouraged to “Experience the SONS Difference” through collaborative work, quality service, and career growth opportunities.

Role Description

The Service Manager is a full-time, on-site role based at our Montgomery, AL dealership. This role oversees the daily operations of the service department, including managing service advisors, technicians, and support staff to ensure high-quality repairs and exceptional customer experiences. The Service Manager coordinates workflow, schedules service appointments, monitors repair timelines, and ensures compliance with manufacturer and company standards. They handle customer concerns, review service orders, manage warranty and recall work, and maintain accurate documentation. The Service Manager also drives departmental performance by tracking key metrics, managing budgets, supporting sales and parts collaboration, and implementing process improvements that enhance efficiency and profitability.

Qualifications

• Candidates should possess strong automotive service management skills, including experience overseeing service operations, coordinating repair workflows, and managing warranty and recall processes.
• Candidates should possess customer service and communication skills, with the ability to build trust, resolve concerns, and communicate technical information clearly to guests and team members.
• Candidates should possess leadership and team management skills, including coaching staff, managing performance, fostering a positive workplace culture, and promoting safety and compliance.
• Candidates should possess organizational and problem-solving skills, including attention to detail, time management, data-driven decision making, and the ability to prioritize multiple tasks.
• Candidates should possess basic financial and business acumen, including understanding of departmental KPIs, budgeting, cost control, and profitability in a dealership environment.
• Relevant experience in automotive service departments, preferably in a dealership setting, is strongly preferred; manufacturer certification or ASE credentials are a plus.
• High school diploma or equivalent required; additional technical, automotive, or business education is beneficial.
• Ability to work on-site in Montgomery, AL, including flexibility for peak hours and weekends as needed.