Auto Service Manager — Lead Team & Customer Experience

SONS AUTO GROUP; Montgomery (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

SONS AUTO GROUP in Montgomery, AL is seeking a Service Manager to lead the service department at our local dealership. You will oversee service advisors, technicians and support staff to deliver high-quality repairs and outstanding guest experiences.

Responsibilities include scheduling service appointments, monitoring repair timelines, handling warranty and recall work, and maintaining accurate documentation.

Qualifications

• Strong automotive service management experience overseeing service operations.
• Customer service and communication skills to build trust with guests.
• Leadership and team management skills with coaching and performance review.
• Organizational and problem-solving abilities with attention to detail.
• Basic financial acumen: budgeting, cost control, and profitability.

Responsibilities

• Oversee daily operations of the service department.
• Coordinate workflow, schedule service appointments, and monitor repair timelines.
• Manage warranty and recall work and ensure proper documentation.
• Track key metrics and drive departmental performance and profitability.
• Collaborate with Sales and Parts to maximize service efficiency and guest satisfaction.

Skills

Auto service management

Leadership

Customer service

Communication

KPIs & budgeting

Warranty & recalls

Safety & compliance

Education

High school diploma or equivalent

ASE credentials a plus

Job description

SONS AUTO GROUP in Montgomery, AL is seeking a Service Manager to lead the service department at our local dealership. You will oversee service advisors, technicians and support staff to deliver high-quality repairs and outstanding guest experiences.

Responsibilities include scheduling service appointments, monitoring repair timelines, handling warranty and recall work, and maintaining accurate documentation.