Service Manager

Morgan Properties; Monroe (NC); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Rent discount

Competitive pay

Education/Tuition reimbursement

401(k) retirement plan with company a"

Paid time off

Job summary

Morgan Properties is seeking a hands-on Service Manager for our 168-unit Monroe community. You will lead a maintenance-focused team, uphold high service standards, and ensure resident satisfaction through proactive operations and clear communication.

You’ll manage work orders, schedules, inventory, and budgets, while mentoring staff to deliver exceptional service. The role offers competitive pay, benefits, and a 100% employee rent discount as described in the posting.

Qualifications

• Must have a valid driver's license.
• Must live within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

Responsibilities

• Lead with purpose: inspire the team to excel in service, maintenance, and customer care.
• Strategic decision-making: plan proactively to ensure smooth operation and timely repairs.
• Exceptional communication: be the primary contact for residents, team, and cross-functional departments.
• Organizational & administrative oversight: manage work orders, schedules, inventory, budgets, and records.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Customer service

Education

HVAC/EPA/CFC Certification (preferred)

Job description

Ready to Lead, Mentor, and Make an Impact? Service Manager | Competitive Pay, Career Growth & 100% Employee Rent Discount

Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 168-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.

Why Join Morgan Properties?

Ready to take the next step in your career? Join Morgan Properties and become part of a team that invests in your growth, values your contributions, and provides real opportunities to advance. Enjoy competitive benefits, professional development, and the support of one of the nation's largest multifamily companies while making a meaningful impact in the communities you serve. Apply today and build your future with us.

What You'll Do:

• Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
• Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
• Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
• Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
• Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits of Employment:

• Pay Range: $28.00-$31.00/ Per Hour
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions – paid monthly
• $300 Morgan Essentials – paid quarterly
• On-call Appreciation: $15/day for holding the on-call phone
• Employee Referral Payment Program – up to $750
• Education/Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and Short-Term Disability
• 401(k) Retirement Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!

Who We’re Looking For:

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications:

• Must have avalid driver's license.
• Mustlive within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 5+ years of managerial experience at an apartment community of 500 units or more.

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