Service Manager III

Morgan Properties; Baltimore (MD); Hybrid; USD 37,000 - 44,000; Full time

Benefits offered by this job

Up to 100% Rent Discount

401(k) with company match

Health, Dental, and Vision insurance

Paid time off

On-call incentive

Job summary

Morgan Properties is seeking a Service Manager for the Ross Ridge Apartments in Baltimore, MD. You will lead a 192-unit community, drive maintenance and service excellence, mentor a team, and maintain strong resident relations.

The role offers competitive pay, up to 100% employee rent discount, and a range of benefits. Candidates should demonstrate strong leadership, communication, and organizational skills to manage operations and deliver exceptional service.

Qualifications

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.

Responsibilities

• Lead with Purpose: inspire your team to excel in service, maintenance, and customer care.
• Strategic Decision-Making: plan proactively to ensure smooth operation and efficient resource use.
• Exceptional Communication: be the main point of contact for residents, your team, and cross-functional departments.
• Organizational & Administrative Expertise: manage work orders, schedules, inventories, budgets, and records.
• Take Pride in Service: ensure maintenance and team development are handled professionally.

Skills

Leadership

Team management

Customer service

Job description

Ross Ridge Apartments, 6800 Averill Rd, Baltimore, Maryland, United States of America

Job Description

Posted Thursday, August 27, 2026 at 5:00 AM

Ready to Lead, Mentor, and Make an Impact? Service Manager | Competitive Pay, Career Growth & 100% Employee Rent Discount

Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 192-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.

At Morgan Properties, we live by our PRIDE values Passion, Respect, Integrity, Development, and Entrepreneurial Spirit which guide how we work, grow, and support one another. From continuous growth and teamwork to accountability and leadership, these values are at the core of everything we do.

What You'll Do:

• Lead with Purpose: As a hands-on leader, you’ll inspire your team to excel in all aspects of service, maintenance, and customer care. You lead by example and cultivate an environment of trust, accountability, and support.
• Strategic Decision-Making: Think ahead and plan proactively to ensure the smooth operation of the property. Whether it’s anticipating maintenance needs, handling repairs, or managing resources, your foresight will ensure we stay ahead of the curve.
• Exceptional Communication: You’ll be the go-to point of contact for residents, your team, and cross-functional departments. Clear, transparent, and effective communication will be key to keeping everything running efficiently and residents satisfied.
• Organizational & Administrative Expertise: From managing work orders and schedules to overseeing inventory, budgets, and maintaining accurate records, you'll leverage your strong administrative skills to ensure smooth operations, keeping everything well-organized, on track, and aligned with our goals for excellence.
• Take Pride in Service: You will take pride in the work you do, ensuring that both the maintenance needs of the property and the development of your team are handled with the highest level of professionalism and care.

The Benefits of Employment:

• Pay Range: $27.00-$32.00/ Per Hour
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions – paid monthly
• On-call Appreciation: $15/day for holding the on-call phone
• Employee Referral Payment Program – up to $750
• Education/Tuition Reimbursement
• Medical, Dental, and Vision benefits
• Life/AD&D Insurance
• Long and Short-Term Disability
• 401(k) Retirement Plan with company match
• Generous paid time off, including 10 holidays per year and sick leave
• Employee Assistance Program
• Additional employee discounts available!

Who We’re Looking For:

• Proven leadership experience in service or maintenance, preferably in a large residential setting.
• Strong problem-solving abilities and the capacity to make timely, effective decisions.
• Excellent communication skills for leading teams and engaging with residents.
• Exceptional organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• A passion for delivering outstanding customer service and upholding high standards of quality.

Qualifications:

• Must have avalid driver's license.
• Mustlive within a 30-minute commute of the property.
• HVAC/EPA/CFC Certification preferred.
• 3-5 years of managerial experience at an apartment community of 500 units or more.

#AC9907

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.

Ross Ridge Apartments, 6800 Averill Rd, Baltimore, Maryland, United States of America