Parts And Service Support Coordinator

Four Star Freightliner, Inc.; Georgiana (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Company-Paid Life Insurance and AD&D

BCBS Health & GAP

Dental and Vision

Accident, Critical Illness, Cancer, &;

Life Insurance and Disability

401(k)

PTO/Vacation Time

Job summary

Four Star Freightliner, Inc. in Georgiana, AL is seeking a Service Advisor to be the face of the front desk, scheduling service work and selling additional needed services.

This hands-on role involves greeting customers, collecting vehicle data, and estimating repair costs to maintain high customer satisfaction. The position requires at least two years in heavy-duty or automotive parts-related work, a high school diploma, and a service-oriented mindset.

Qualifications

• Minimum of two years of experience in heavy-duty or automotive parts-related work.
• High school diploma, GED, or equivalent required.
• Experience working with the public in a sale, Customer Service or service environment.

Responsibilities

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• Support the parts needs and calls
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• All other duties assigned.

Skills

Reliable

Punctual

Verbal communication

Written communication

Active listening

Persuasive communication

Time management

Customer service

Sales experience

Team oriented

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Procede Experience

Job description

We are looking for a strong Customer Service skilled person with ability to win over customers

From supporting Parts department to Service department... be the face of the front facing area when customer first steps in

Is this you?

our Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Advisor for our Georgiana, AL location.

This is a hands-on position responsible for scheduling service work and selling additional needed services to customers. This is a fast-paced environment with high expectations where you are rewarded for doing exceptional work. T

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• Support the parts needs and calls
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.
• All other duties assigned.

Qualifications & Experience

• Minimum of two years of experience in heavy-duty or automotive parts-related work is Plus
• High school diploma, GED, or equivalent required
• Experience working with the public in a sale, Customer Service or service environment

Skills & Abilities

• Reliable & Punctual
• Excellent verbal and written communication skills
• Active listening skills, including the ability to understand customer needs and ask appropriate questions
• Persuasive communication skills to influence decisions and outcomes
• Strong time management skills and ability to manage multiple priorities
• Service-oriented mindset with a desire to actively help customers
• Self -driven, motivated & management skills
• Positive attitude with a strong willingness to learn
• Ability to work effectively in a team-oriented environment

Technical Skills

• Intermediate knowledge of Windows-based applications, including:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Procede Experience is Plus
• Strong overall computer proficiency needed

BENEFITS:

• Company-Paid Life Insurance and AD&D
• BCBS Health & GAP
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• PTO/Vacation Time

** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law