Service Manager

Empire Truck Sales; Biloxi (MS); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Disability coverage

401k Plan

Commission-based pay

Job summary

Empire Truck Sales, LLC is seeking a Service Director in Biloxi, MS to lead our service team and deliver outstanding customer support. The role emphasizes strong communication, leadership, and the ability to drive service performance in a fast-paced dealership environment.

The ideal candidate will have management and automotive/heavy truck service experience, a background in retail, and a track record of motivating teams, coordinating with management, and delivering results.

Qualifications

• Experience in management and automotive/heavy truck service.
• Retail experience is essential.
• Strong communication and presentation skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Assist customers with technical support and guidance.
• Provide accurate market information to Management.
• Lead service team to exceed customer expectations.
• Demonstrate the value of the company to customers.

Skills

Management experience

Automotive service

Retail experience

Communication skills

Multitasking

Time management

Motivation / leadership

Microsoft Office

Education

College degree preferred

Tools

Microsoft Office Suite

Job description

Empire Truck Sales, LLC is one of the largest Freightliner and Western Star heavy truck dealerships in the Southeast. We are seeking a Service Director with strong customer communication skills. The ideal candidate is a self-starter and quick learner who can lead our service team in Biloxi, MS.

Empire provides rewarding career opportunities with a leader in the transportation industry. Join us as we continue to expand our state-of-the-art facilities and services. We are consistently seeking dedicated individuals who have a passion for serving others to become part of our team.

Responsibilities:

• Assist customers with technical support
• Provide accurate market information to Management
• Work closely with other members of our team to exceed customer expectations
• Demonstrate the value of our Company to current and prospective customers

Qualifications

The ideal candidate will possess the following experience and characteristics:

• Minimum 2-5 years' experience in both management and automotive and/or heavy truck service experience
• Retail experience is essential
• Highly Energetic, Motivated, Organized hard worker
• Excellent communication and presentation Skills
• Ability to multitask, prioritize, and manage time effectively
• Strong Ability to Motivate and Influence others
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook) and other web-based programs
• Professionalism and follow-through are a must
• College graduate preferred; work experience will be considered in lieu of education
• Salary plus Commission
• Exceptional Incentives
• Company paid Short-term and Long-term Disability Coverage
• 401k Plan

Empire Truck Sales promotes a safe and drug-free workplace. The successful candidate must pass all pre-employment screenings, which include a background check, MVR review, and drug test upon offer acceptance.

Empire Truck Sales, LLC is an Equal Opportunity Employer