Service Manager

Stream-Flo Group; Midland, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Stream-Flo Group in Texas is seeking a senior service manager to lead field service operations, ensure safety and quality, and drive customer satisfaction. You will oversee dispatch, training, budgeting, and equipment readiness while coordinating with Engineering, Operations, Production and Sales.

The ideal candidate has 10+ years in wellhead service with 5+ years in management, plus strong staff leadership and ERP experience.

Qualifications

• 10+ years of wellhead service experience.
• 5+ years of management experience.
• High school diploma or equivalent; further education an asset.
• Ability to manage staff, training, and knowledge transfer.
• Proficient with Microsoft applications and ERP systems.

Responsibilities

• Execute the service provision strategy for each region.
• Delegate service personnel for field service as required.
• Oversee dispatch process and safety/quality requirements.
• Manage timesheets, schedules, and reporting for the service team.
• Develop and manage annual Service Department budgets.
• Set tasks and priorities for service personnel per delivery schedules.
• Supervise and train service staff; ensure qualification and training.
• Maintain tools, facilities, and rental equipment for readiness.
• Manage Service Agreements and accounts receivable.
• Ensure continuous improvement of service processes.
• Coordinate with Engineering, Operations, Production, and Sales.

Skills

Staff management

Leadership

Safety compliance

Training

ERP experience

MS Office

English proficiency

Product knowledge

Inter-department communication

Supervisory experience

Education

High School Diploma or equivalent

Post-Secondary Diploma/Degree asset

Tools

SAGE 500 ERP

Inventory management systems

Job description

Stream-Flo is one of the largest privately held companies providing wellheads, gate valves, check valves, and surface safety systems for the worldwide oil and gas industry. Stream-Flo offers employees a competitive salary, profit sharing, and a comprehensive benefits program, as well as the opportunity to work in an entrepreneurial environment characterized by continued career growth and strong business results.

Key position functions include:

• Execute the Service provision strategy dictated for each region.
• Delegate service personnel for field service as required.
• Oversight of dispatch process, including JAMS, and JSA’s.
• Responsible for service technicians' timesheet submission.
• Maintain service schedule and reporting.
• Create and manage to annual Service Department budgets (including staffing and equipment needs).
• Set day-to-day tasks and priorities for service personnel in accordance with delivery schedule requirements.
• Supervise service personnel in the performance of their tasks.
• Ensure all service personnel observe all Health, Safety, and Quality requirements in the performance of work.
• Ensure all service personnel are qualified and trained to perform their tasks.
• Provide on-the-job training and guidance.
• Train and evaluate performance of service technicians.
• Assist in the development of wellhead servicing procedures.
• Responsible for maintaining service tools, facilities, Customer Property, and rental equipment to ensure deployment readiness.
• Manage Service Agreements to contract requirements, ensure appropriate billing, and manage corresponding accounts receivable.
• Manage Service inventory bins and locations, including inventory level requirements.
• Management of processes relating to Service provision to ensure continuous improvement.
• Responsible for entering all NCIR’s and supporting the NCIR process.
• Other duties as may be assigned or requested.

Preferred candidate will possess a combination of the following:

• 10+ years of wellhead service experience with 5+ years of management experience.
• High School Diploma or equivalent.
• Post-Secondary Diploma/Degree is an asset.
• Ability to manage staff, and ensure appropriate training and knowledge transfer, and foster an effective working environment.
• Prior experience in a supervisory role.
• Expert knowledge of all product lines to be manufactured/repaired with the region’s service capabilities.
• Ability to manage inter-departmental communications, specifically between Engineering, Operations, Production, and Sales.
• Proficient use of Microsoft applications; experienced with SAGE 500 or similar ERP and inventory management systems.
• Effective written, verbal and reading skills (English).
• A commitment to quality and Customer success/satisfaction.
• A commitment to workplace health and safety.

We thank all applicants for their interest. However, only those candidates identified for further consideration will be contacted.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.