Service Manager

Frost Bake Shop; Memphis (TN); Vor Ort; USD 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Comprehensive training

Growth opportunities

Beloved local brand

Zusammenfassung

Frost Bake Shop in East Memphis is hiring a Shift Supervisor / Assistant Manager to lead daily operations across our locations, coaching a high‑performing team and ensuring guests receive warm, memorable service. You'll manage inventory and orders, oversee opening/closing duties, and maintain a clean, fully stocked shop while delivering on our promise of joy with every treat.

This hands‑on leadership role requires 1–2 years in retail or food service, a high school diploma, and comfort with

Qualifikationen

• 1-2 years of retail or food service experience.
• High School diploma or GED required.
• Strong communication and guest service skills.
• Ability to lead by example and coach a team.

Aufgaben

• Create Sweet Guest Experiences: greet guests warmly and maintain cleanliness while sharing knowledge of the menu.
• Lead & Inspire the Team: supervise and work with associates, delegate tasks, manage breaks and staffing.
• Be the Communication Hub: share weekly updates, set expectations, provide positive coaching.
• Master Behind-the-Scenes Operations: manage inventory counts, place orders, coordinate with vendors.
• Own the Shift: open/close duties, ensure the shop is stocked and guest-ready.

Kenntnisse

Leadership

Customer service

Communication

Team supervision

Inventory management

Multitasking

Ausbildung

High School diploma or GED

Tools

Google Drive

Excel

Word

Dropbox

Jobbeschreibung

Description

Shift Supervisor / Assistant Manager

Location

Floating between locations - East Memphis, Collierville, Lakeland, Bartlett

Job Type

Full-Time

Wage

$20-$22/hour 40 hours/week must be available weekends

Perks & Culture

• Be part of a beloved local bakery brand known for spreading joy one treat at a time!
• Hands-on leadership role where you lead by example and coach a high-performing team.
• Comprehensive training and clear pathways for growth within our expanding retail locations.

About the Role

Are you a natural leader with a passion for exceptional customer service and a sweet tooth? At Frost Bake Shop, we don't just sell delicious baked goods-we create memorable moments for our guests.

As a Shift Supervisor, you will be the heartbeat of your shift. You'll lead by example, coach and motivate your team on the floor, manage inventory and ordering, and ensure our shop runs smoothly from open to close. If you thrive in a fast-paced, high-energy environment and love bringing people together over quality treats, we want you on our team!

What You'll Do

• Create Sweet Guest Experiences: Set the gold standard for hospitality by greeting every guest warmly, maintaining pristine cleanliness, and sharing your expert knowledge of our menu.
• Lead & Inspire the Team: Supervise and work side-by-side with your associates. Motivate the crew, delegate tasks smoothly, and ensure breaks and staffing levels match daily traffic.
• Be the Communication Hub: Keep the team aligned by sharing weekly updates, setting clear expectations, and providing proactive, positive coaching.
• Master Behind-the-Scenes Operations: Manage inventory counts, place orders, and coordinate with vendors.
• Own the Shift: Execute opening or closing duties with precision, ensuring the shop is immaculate, fully stocked, and ready to wow our guests.

What You Bring to the Table

• Experience: A High School diploma (or GED) and 1-2 years of retail or food service experience.
• People Person: Exceptional communication skills and a natural ability to build warm, positive relationships with guests, vendors, and team members.
• Detail-Oriented & Organized: Strong multitasking skills with a methodical approach to admin tasks, inventory, and problem-solving.
• Tech-Savvy: Comfortable using standard tech applications (Google Drive, Dropbox, Word, Excel) and office tools.
• Ready for Action: Comfortable standing for long shifts, working weekends, and occasionally stepping into our 0-degree walk-in cooler (don't worry-we provide the cozy cold-weather gear!). Ability to frequently lift up to 50 lbs.

Ready to Join the Frost Family?

If you're ready to lead a sweet team and make every customer's day a little brighter.

Full-Time/Part-Time Full-Time and/or Part-Time

Location Frost East Memphis

Position Assistant Manager

Shift -not applicable-

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.