Field Service Technician (Greenville, SC)

Alfred Kärcher SE & Co. KG; Greenville (SC); Vor Ort; USD 39.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision plan

Paid Holidays (11 per year)

Flexible PTO for exempt employees; PTO

HAS, FSA and 401K matching plans

Paid sick time; short and long-termDis

Zusammenfassung

Kärcher in Greenville, SC is seeking a Field Service Technician to service, repair and install equipment on-site. You will complete work orders, document parts, labor and test results with accuracy and timeliness.

You will interact with customers, capture signatures, pursue revenue opportunities, and uphold safety and quality standards. This is a full-time, on-site role with benefits and incentive opportunities.

Qualifikationen

• 3–5 years of related mechanical or technical experience.
• Strong electro-mechanical skills.
• Valid driver's license with a clean driving record.
• High school diploma or equivalent.

Aufgaben

• Accurately and timely completion of service work orders, including labor, travel time, parts and materials, notes, and attachments.
• Interact with customers to provide the highest level of service.
• Process business reporting documentation (timesheets, repair orders, checklists, expense reports).
• Identify revenue opportunities such as PM service agreements, refurbishments, and spare parts.
• Diagnose errors or technical problems and determine proper solutions.
• Manage all on-site installation, repair, maintenance, and test tasks.

Kenntnisse

Mechanical experience

Electrical troubleshooting

Valid driver's license

High school diploma

Ausbildung

High School Diploma

Tools

Astea Mobile

Jobbeschreibung

Field Service Technician (Greenville, SC)

The salary range for this position is $28.00-$32.00 DOE including bonus opportunity under the Karcher Incentive Program.

This is how you WOW:

• Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature.
• Responsive Interaction with customers providing the highest level of service
• Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
• Recognizing and securing additional revenue opportunities - new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
• Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately.
• Managing all on-site installation, repair, maintenance, and test tasks
• Diagnosing errors or technical problems and determining proper solutions
• Other duties as assigned

It would be WOW if you would bring this in:

• 3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment.
• Strong electro-mechanical skills
• Valid driver's license with a clean driving record
• High school diploma or equivalent
• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed, or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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