Service Manager

Doggett Freightliner of South Texas, LLC; Laredo (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Doggett Freightliner of South Texas, LLC in Laredo, TX seeks a dedicated Service Manager to lead the service department. You will oversee daily operations, manage service staff, and drive continuous improvement in service delivery.

The role focuses on customer satisfaction, data-driven decision-making, and collaboration with other teams to maintain high service quality and competitive performance. Experience in heavy-duty vehicle service, strong leadership, and effective communication are

Qualifications

• Experience leading service teams and departments.
• Strong communication and interpersonal abilities.
• Data-driven decision making and problem solving.
• Familiarity with service management software is a plus.
• High school diploma required; bachelor’s degree preferred.

Responsibilities

• Oversee daily service department operations.
• Manage and mentor service staff to maintain quality.
• Develop and implement service policies and procedures.
• Coordinate with other departments for seamless service.
• Monitor metrics and report performance.
• Handle escalated customer issues professionally.
• Manage service budgets and control costs.
• Stay updated on industry trends and best practices.

Skills

Leadership

Team management

Communication

Data analysis

Customer focus

Problem solving

Service management software

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Service management software

Job description

We are seeking a dedicated and experienced Service Manager to lead our service department in Laredo, TX. The ideal candidate will be responsible for overseeing daily operations, managing service staff, ensuring customer satisfaction, and driving continuous improvement in service delivery.

Key Responsibilities

• Manage and supervise the service team to ensure efficient and high-quality service delivery.
• Develop and implement service policies and procedures to improve customer satisfaction and operational efficiency.
• Coordinate with other departments to ensure seamless service operations.
• Monitor service metrics and prepare reports to track performance and identify areas for improvement.
• Handle escalated customer issues and resolve complaints promptly and professionally.
• Recruit, train, and mentor service staff to maintain a skilled and motivated team.
• Manage service budgets and control costs while maintaining service quality.
• Stay updated on industry trends and best practices to keep the service department competitive.

Qualifications

• Proven experience as a Service Manager or in a similar leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Customer-focused mindset with problem-solving skills.
• Familiarity with service management software and tools is a plus.
• High school diploma or equivalent required; Bachelor’s degree preferred.