Service Director

Feldman Automotive; Woodhaven (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Feldman Automotive in the United States is seeking a Service Director to lead the service department and enhance customer satisfaction. This role focuses on overseeing service operations, staff management, and implementing strategies to elevate service delivery.

The candidate should have a bachelor's degree and 5+ years in service management, with strong leadership, communication, and data-analysis skills. Proficiency in Office tools is required.

Qualifications

• 5+ years of experience in service management.
• Excellent communication and interpersonal skills.
• Strong leadership and management skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office and other relevant software applications.

Responsibilities

• Develop and implement service strategies to improve customer satisfaction and operational efficiency.
• Lead, mentor, and manage the service team to achieve departmental goals and objectives.
• Monitor service performance metrics and implement improvements as needed.
• Collaborate with other departments to ensure seamless service delivery and customer experience.
• Manage budgets, forecasts, and resource allocation for the service department.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Stay updated on industry trends and best practices to enhance service offerings.

Skills

Leadership

Communication

Data analysis

Customer focus

Problem solving

Team management

Service software

Education

Bachelor's degree in business

Tools

Microsoft Office

Service management software

Job description

Job Summary

We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.

Description

Job Title: Service Director

Key Responsibilities

• Develop and implement service strategies to improve customer satisfaction and operational efficiency.
• Lead, mentor, and manage the service team to achieve departmental goals and objectives.
• Monitor service performance metrics and implement improvements as needed.
• Collaborate with other departments to ensure seamless service delivery and customer experience.
• Manage budgets, forecasts, and resource allocation for the service department.
• Address customer inquiries and resolve issues in a timely and professional manner.
• Stay updated on industry trends and best practices to enhance service offerings.

Skills And Qualifications

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in a service management role, preferably in a leadership capacity.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Proficient in service management software and tools.
• Strong problem-solving skills and a customer-focused mindset.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements

• 5+ years of experience in service management
• Excellent communication and interpersonal skills
• Strong leadership and management skills
• Ability to work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficient in Microsoft Office and other relevant software applications

If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.