Service Manager

NorthPoint Development LLC; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with 100% match up to 6%, vested

Scholarships and paid professional dev

Reimbursement programs: childcare,tu u

$2,000 annual HRA and HSA contribution

Parental Paid Leave

Living Generously program with 100% </

Parental Paid Leave

Job summary

NorthPoint Development LLC is seeking a Service Manager to lead property maintenance and resident services across our communities in Kansas City. You will supervise maintenance staff, respond to service requests, troubleshoot HVAC, plumbing, electrical, and carpentry issues, and ensure compliance with safety and fair housing standards.

The ideal candidate has strong leadership, exceptional communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or GED required or related experience.
• Must have valid Driver’s License and clean driving record.
• Experience in multi-family maintenance or property services is preferred.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Willing to work weekends and be on-call for emergencies.

Responsibilities

• Ensure resident service requests are handled in a timely manner.
• Troubleshoot and repair community systems including plumbing, HVAC, appliances, carpentry, and electrical.
• Comply with OSHA/EPA regulations.
• Maintain interior and exterior of the community to exceed standards.
• Ensure adherence to Fair Housing regulations and other laws governing multi-family operations.

Skills

Leadership

Team building

Customer service

Communication

Multi-tasking

Organizational skills

On-call ability

Problem-solving

Self-motivated

Team collaboration

Physical stamina

Education

High School diploma or GED

Tools

Hand tools

Power tools

Measuring devices

Ladder use

HVAC maintenance equipment

Job description

Service Manager

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Service Manager to join our team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans


• 401k with 100% match up to 6%, immediately vested upon enrollment


• Scholarships and paid professional development


• Robust Reimbursement Programs: Childcare, Tuition, Wellness, Cellphone


• $2,000 annual HRA and HSA contribution


• Parental Paid Leave


• Living Generously program with 100% charitable contribution match

What You’ll Do

• Ensure resident service requests are handled in a timely manner.


• Troubleshoot and perform necessary repairs to the community including plumbing, HVAC, appliances, carpentry and electrical.


• Comply with OSHA/EPA regulations.


• Maintain the exterior/interior of the community to exceed apartment living standards.


• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations.


• Any other additional task required

Who You Are

• High School diploma, GED or related experience and/or training


• Must have a valid Driver’s License


• Excellent leadership and team building skills


• Provide own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices


• Background in excellent customer service.


• Proficient communication skills both verbal and written.


• Ability to multi-task and strong organizational skills are required


• Able to be on-call to respond to after-hours emergencies.


• EPA Universal HVAC Certified for refrigerant recycling.


• Willing to work weekends and a varied schedule


• Able to be on-call for responding to after-hours emergencies


• Excellent attitude, teamwork skills and self-motivated


• Energetic, resourceful, and hands-on individual with a strong service orientation


• Able to approach problems both logically and creatively


• Confident and knowledgeable when interacting with all team members & outside parties


• Able to work collaboratively as a team and independently


• Ability to multi-task and strong organizational skills are required


• Sensitive to confidential information and matters


• Ability to work in a team environment and help teammates as necessary


• Must be able to carry/ transport items weighing up to 25 pounds


• Daily ascending/descending of stairs and occasionally of ladder to perform work orders


• Must be able to perform work both inside and outside


• Continuous walking and standing


• Must be able to remain in a stationary position for long periods of time


• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day


• responsibilities

*Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Equal employment opportunity, including veterans and individuals with disabilities.