Service Manager

NorthPoint Development; Kansas City (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with 100% match up to 6%

Scholarships and paid professional dev

$2,000 annual HRA and HSA contribution

Living Generously program with 100% CH

Job summary

NorthPoint Development, Inc. is seeking a Service Manager to lead on-site maintenance for our multi-family communities.

The role focuses on timely handling of resident requests, troubleshooting and completing repairs across plumbing, HVAC, appliances, carpentry, and electrical systems. Ideal candidates bring proven leadership, excellent customer service, and strong communication skills, with ability to multi-task, stay organized, and manage after-hours emergencies.

Qualifications

• High School diploma or equivalent.
• EPA Universal HVAC certification for refrigerant handling is preferred.
• Experience in property maintenance or multifamily housing is a plus.

Responsibilities

• Ensure resident service requests are handled promptly.
• Troubleshoot and perform repairs (plumbing, HVAC, appliances, carpentry, electrical).
• Maintain exterior and interior areas to meet high living standards.
• Ensure compliance with Fair Housing and safety regulations.
• Be on-call for after-hours emergencies and weekends.

Skills

Leadership

Team building

Customer service

Communication

Multi-tasking

On-call readiness

Problem solving

Safety compliance

Education

High School diploma

Tools

Hand tools

Power tools

Measuring devices

HVAC equipment

Job description

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Service Manager to join our team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• $2,000 annual HRA and HSA contribution
• Living Generously program with 100% charitable contribution match

What You’ll Do

• Ensure resident service requests are handled in a timely manner.
• Troubleshoot and perform necessary repairs to the community including plumbing, HVAC, appliances, carpentry and electrical.
• Comply with OSHA/EPA regulations.
• Maintain the exterior/interior of the community to exceed apartment living standards.
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations.
• Any other additional task required

Who You Are

• High School diploma, GED or related experience and/or training
• Must have a valid Driver’s License
• Excellent leadership and team building skills
• Provide own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
• Background in excellent customer service.
• Proficient communication skills both verbal and written.
• Ability to multi-task and strong organizational skills are required
• Able to be on-call to respond to after-hours emergencies.
• EPA Universal HVAC Certified for refrigerant recycling.
• Willing to work weekends and a varied schedule
• Able to on-call for responding to after-hours emergencies
• Excellent attitude, teamwork skills and self-motivated
• Energetic, resourceful, and hands-on individual with a strong service orientation
• Able to approach problems both logically and creatively
• Confident and knowledgeable when interacting with all team members & outside parties
• Able to work collaboratively as a team and independently
• Ability to multi-task and strong organizational skills are required
• Sensitive to confidential information and matters
• Ability to work in a team environment and help teammates as necessary
• Must be able to carry/ transport items weighing up to 25 pounds
• Daily ascending/descending of stairs and occasionally of ladder to perform work orders
• Must be able to perform work both inside and outside
• Continuous walking and standing
• Must be able to remain in a stationary position for long periods of time
• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day
• responsibilities

*Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.