Service Technician

NorthPoint Development; West Chester (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401k with match up to 6%

Scholarships and professional dev.

Reimbursement: childcare, tuition,Well

Cellphone

Parental Paid Leave

Charitable contribution matching

Job summary

NorthPoint is seeking a Service Technician to join our team and uphold a high standard of resident service. The role involves troubleshooting and repairing essential systems, ensuring safety and regulatory compliance, and maintaining property standards across the community.

The ideal candidate has a high school diploma or GED, EPA HVAC certification, and a valid driver’s license, with strong customer service and teamwork skills. This is an on-site role with comprehensive benefits.

Qualifications

• High School diploma or GED or related training.
• EPA Universal HVAC Certification.
• Valid Driver’s License.
• Ability to transport items up to 25 pounds.
• Experience in excellent customer service.

Responsibilities

• Handle resident service requests in a timely manner.
• Troubleshoot and repair plumbing, HVAC, appliances, carpentry and electrical.
• Comply with OSHA/EPA regulations.
• Maintain the exterior/interior of the community to exceed apartment living standards.
• Ensure the community and staff follow Fair Housing regulations.
• Perform any other day-to-day tasks as needed.

Skills

Customer service

Communication skills

Multitasking

Teamwork

On-call availability

Education

High School Diploma or GED

Tools

Hand tools

Power tools

Job description

Curious about a career with NorthPoint?

NorthPoint is a real estate developer that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Service Technician to join our team! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO.

How We Put You First:

At NorthPoint, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Childcare, Tuition, Wellness, Cellphone
• $2,000 annual HRA and HSA contribution
• Parental Paid Leave
• Living Generously program with 100% charitable contribution match

What You’ll Do

• Ensure resident service requests are handled in a timely manner
• Troubleshoot and perform necessary repairs to the community including plumbing, HVAC, appliances, carpentry and electrical
• Comply with of OSHA/EPA regulations
• Maintain the exterior/interior of the community to exceed apartment living standards
• Ensures the community and staff follows Fair Housing regulations nationally/locally and other laws governing Multi-Family operations
• Any other additional task required

Are you passionate about pushing the limits? Are you looking for the freedom to forge your future? If so, we want to talk to you!

Who You Are

• High School diploma, GED or related experience and/or training
• Must have a valid Driver’s License
• Background in excellent customer service
• EPA Universal HVAC Certified for refrigerant recycling
• Provide own hand tools and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment and measuring devices
• Must be able to transport items weighing up to 25 pounds
• Proficient communication skills both verbal and written
• Ability to multi-task and strong organizational skills are required
• Able to be on-call for responding to after-hours emergencies
• Must be able to perform work both inside and outside
• Excellent attitude, teamwork skills and self-motivated
• Energetic, resourceful, and hands-on individual with a strong service orientation
• Able to approach problems both logically and creatively
• Confident and knowledgeable when interacting with all team members & outside parties
• Sensitive to confidential information and matters
• Ability to work in a team environment and help teammates as necessary
• Daily ascending/descending of stairs and occasionally of ladder to perform work orders
• Must be able to perform work both inside and outside
• Continuous walking and standing
• Must be able to remain in a stationary position for long periods of time
• Must be able to move, bend, squat, stoop, twist, climb stairs and turn to perform day to day responsibilities

*Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.