Service Manager

Cable Dahmer Automotive Group; Kansas City (MO); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Full insurance coverage

Sundays off

401(k) with company match

Health coach

Job summary

Cable Dahmer Automotive Group is seeking an experienced, process-driven Service Manager to lead our fixed operations team in a fast-paced environment. The ideal candidate develops people, builds trust with customers, and keeps operations profitable and smooth.

This role oversees the full service department and plays a key part in delivering the exceptional experience Cable Dahmer is known for. A strong track record in high-volume service leadership and a hands-on coaching style is required.

Qualifications

• Experience leading a high-volume automotive service department.
• Strong leadership and communication skills with a coaching-driven management style.
• Solid understanding of service department financials and P&L performance.
• Ability to manage multiple priorities in a fast-paced environment while maintaining operational excellence.
• Commitment to continuous improvement and a process-driven mindset.
• High level of professionalism, integrity, and customer focus.

Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff to achieve goals in efficiency, profitability, and CSI performance.
• Oversee day-to-day service department operations including workflow management, dispatching, scheduling, and ensuring repair accuracy and quality.
• Maintain consistent service processes and operational standards to ensure efficiency, compliance, and a high-quality customer experience.
• Manage department financial performance including budgeting, expense control, and forecasting.
• Partner closely with Parts, Sales, and other dealership departments to create a seamless customer experience.
• Monitor key performance metrics including labor hours, RO count, effective labor rate, warranty performance, technician productivity, and CSI scores, taking action on opportunities for improvement.
• Foster a culture of teamwork, accountability, and continuous improvement within the service department.
• Ensure all safety, compliance, and quality standards are maintained.
• Be a visible and engaged leader in the service drive—supporting advisors, interacting with customers when needed, and reinforcing a strong service culture.

Skills

Leadership

Communication

Process-driven

Coaching

Job description

Service Manager

Employment Type: Full-Time

About Cable Dahmer:

Cable Dahmer Automotive Group is a locally owned, family-operated company with nine dealerships and over 1,100 employees across the Kansas City area. We’re passionate about providing top-tier customer experiences while supporting the growth and success of our team. At Cable Dahmer, we genuinely care about our employees and their families. We offer full insurance coverage for both employees and their dependents, along with a strong benefits package designed to support your well-being inside and outside of work. Our team enjoys competitive pay, access to a dedicated health coach, Sundays off, a 401(k) with company match to help you prepare for the future, and a positive, people-first culture focused on growth, teamwork, and long-term success. We’re committed to creating an environment where you can build a career you’re proud of.

Position Summary

Cable Dahmer is looking for an experienced, process-driven Service Manager to lead our fast-paced fixed operations team. The ideal leader is someone who develops people, builds trust with customers, and keeps operations running smoothly and profitably. This role oversees the full service department and plays a key part in delivering the exceptional experience Cable Dahmer is known for.

Key Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff to achieve goals in efficiency, profitability, and CSI performance.
• Oversee day-to-day service department operations including workflow management, dispatching, scheduling, and ensuring repair accuracy and quality.
• Maintain consistent service processes and operational standards to ensure efficiency, compliance, and a high-quality customer experience.
• Manage department financial performance including budgeting, expense control, and forecasting.
• Partner closely with Parts, Sales, and other dealership departments to create a seamless customer experience.
• Monitor key performance metrics including labor hours, RO count, effective labor rate, warranty performance, technician productivity, and CSI scores, taking action on opportunities for improvement.
• Foster a culture of teamwork, accountability, and continuous improvement within the service department.
• Ensure all safety, compliance, and quality standards are maintained.
• Be a visible and engaged leader in the service drive—supporting advisors, interacting with customers when needed, and reinforcing a strong service culture.

Qualifications

• Proven success leading a high-volume automotive service department.
• Strong leadership and communication skills with a hands-on, coaching-driven management style.
• Solid understanding of service department financials and P&L performance.
• Ability to manage multiple priorities in a fast-paced environment while maintaining operational excellence.
• Commitment to continuous improvement and a process-driven mindset.
• High level of professionalism, integrity, and customer focus.

EEO including disability/vets