Service Manager

Swickard Auto Group; Kahului (HI); On-site; USD 120,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off & holidays

Career growth opportunities

Employee vehicle purchase discount

Job summary

Mercedes-Benz of Maui, part of Swickard Auto Group, seeks a proven Service Manager to lead the luxury service department on Maui with integrity and hospitality.

You will own CSI, absorption, and the daily rhythm of a well-run operation, building a team that delivers exceptional guest experiences while upholding OEM standards and driving service profitability.

Qualifications

• Own CSI and absorption metrics.
• Develop and coach service team to operate with discipline and hospitality.
• Maintain brand standards and OEM certification requirements.
• Demonstrate clear communication with guests, technicians, and leadership.

Responsibilities

• Lead the full service department operation, managing technicians, service advisors, and staff.
• Own key fixed ops metrics: CSI, absorption, labor rate, productivity, hours per RO, warranty.
• Drive department revenue and profitability through training and process discipline.
• Partner with parts to ensure inventory supports throughput.
• Manage staffing, scheduling, and technician development.

Skills

Leadership

Customer service

Operational discipline

People development

Tools

Reynolds & Reynolds

CDK

Job description

Description

IS THIS YOU?

• You're a proven Service Manager with 3+ years of fixed ops leadership -- you own CSI, absorption, team development, and the daily rhythm of a well-run service department
• You build teams that perform through clear standards, direct coaching, and a hospitality-first culture that guests feel from the moment they pull onto the drive
• You're ready to lead the service department of a Mercedes-Benz store on Maui -- where the community is tight-knit, the guest relationships are lasting, and the standard matches the brand

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Mercedes-Benz of Maui serves a loyal, discerning island community where the service department is often the most meaningful and lasting relationship a guest has with the dealership. On Maui, guests know their Service Manager -- and the leader who runs this department with integrity, hospitality, and operational discipline builds something that compounds for years.

WHAT YOU'LL DO

• Lead the full service department operation -- managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint
• Drive service department revenue and profitability through training, process discipline, and an advisor team that presents recommendations honestly and accurately
• Partner with parts to ensure inventory alignment supports service throughput
• Manage staffing, scheduling, and technician development -- recruiting, onboarding, and retaining the talent that keeps the department performing
• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Resolve guest escalations with composure and a hospitality-first approach

WHAT WE'RE LOOKING FOR

• 3+ years of Service Manager experience at a franchised dealership -- required
• Mercedes-Benz or luxury brand service management experience strongly preferred -- the MBZ guest profile, OEM standards, and certification requirements are foundational to success in this role
• Demonstrated CSI and absorption performance -- you know what a well-run department looks like and you've delivered it
• A people-first leadership approach -- you develop your advisors and technicians, not just manage around them
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance
• Reynolds & Reynolds or CDK experience preferred
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $120,000 - $144,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts
• The opportunity to lead a luxury service department in one of the most unique and sought-after markets in the country

WHY MERCEDES-BENZ OF MAUI

• Maui is a tight-knit island community where guest loyalty in the service department runs deep -- a Service Manager who leads with integrity and hospitality builds relationships that last for the life of every vehicle
• Mercedes-Benz of Maui is the premier luxury automotive destination on the island -- the standard the brand demands and the community expects are the same, and the Service Manager who delivers both earns lasting respect
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• A hospitality-first culture that aligns naturally with Maui's spirit -- the service department should feel as welcoming as the island itself
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we lead our teams and serve our guests every day

If you're a proven Service Manager ready to lead a Mercedes-Benz service department on Maui -- where the brand standard, the island community, and a hospitality-first culture all point in the same direction -- we'd like to meet you.