Customer Service Advisor

RDO Equipment Co.; Laredo (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Company truck

Training and development

Benefits package

Job summary

RDO Equipment Co. in Laredo, TX is seeking a Customer Service Advisor who blends relationship-building with problem solving to support customers across your territory and help keep operations running smoothly.

You’ll promote maintenance services, parts, warranties, and other solutions while collaborating with internal teams to deliver tailored recommendations and exceptional service. This role offers base plus commissions, a company truck, and growth opportunities.

Qualifications

• Clear communication with customers and teams.
• Willingness to learn product knowledge and basic technical information.
• Commitment to delivering excellent service and meeting customer expectations.
• Represent the company positively while collaborating with peers and leadership.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Build strong customer relationships across your assigned territory.
• Drive product support sales for maintenance services, parts, and warranties.
• Deliver customer solutions with tailored recommendations.
• Stay on-site and support customer needs, including equipment testing when required.
• Collaborate with internal teams and participate in meetings and training to grow skills.

Skills

Communication

Technical aptitude

Customer service mindset

Professionalism

Teamwork

Work authorization

Job description

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

What’s In It For You

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In Laredo, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in Laredo and make your impact today.

What You Will Do

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

What You Will Need

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• Supportive culture: Laredo team members stay connected to one another through team-building events and regular get-togethers.
• Tight-knit team: We like to get together as a team regularly. This includes for holiday parties and team member appreciation events.
• A winning team: We’re pretty competitive in Laredo and strive to provide industry-leading service and support to customers.
• Training and development: In Laredo, we make team member training and development a priority by offering these opportunities to everyone.