Customer service

Tyrone Raystown Ford Parent Account; Huntingdon (Huntingdon County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly wage

Team environment

Career growth

Employee discounts

Job summary

Raystown Ford in Huntingdon, PA is seeking a Customer Service Representative to greet customers, write up concerns, and schedule service appointments.

You will inform customers of needed repairs, maintain records, and collaborate with departments to ensure timely problem resolution and a positive experience.

Ideal candidates have strong communication skills, the ability to multitask in a fast-paced environment, and a customer-focused attitude; prior CS experience is a plus.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.
• Strong problem-solving abilities and a customer-focused attitude.
• Previous customer service experience preferred but not required.

Responsibilities

• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction and timely problem resolution.
• Handle complaints and provide appropriate solutions or escrow issues as necessary.
• Adhere to company policies and procedures while maintaining a high level of customer care.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

Meet and greet customers, Write up customer concerns related to their car repair and maintenance needs schedule service appointments. Inform customers of needed repairs and or maintenance

Join the team at Raystown Ford as a Customer Service representative in Huntingdon, PA. We are looking for a dedicated individual to provide exceptional support and assistance to our customers, ensuring a positive and seamless experience.

Responsibilities

• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction and timely problem resolution.
• Handle complaints and provide appropriate solutions or escrow issues as necessary.
• Adhere to company policies and procedures while maintaining a high level of customer care.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.
• Strong problem-solving abilities and a customer-focused attitude.
• Previous customer service experience preferred but not required.

Benefits

• Competitive hourly wage of $15.00 - $19.00, paid semi-monthly.
• Opportunity to work in a supportive and dynamic team environment.
• Career growth and development opportunities.
• Employee discounts and other company perks.

About the Company

Raystown Ford is committed to providing outstanding automotive services and customer experiences. As part of our team, you will contribute to our mission of delivering quality and satisfaction to every client we serve. We value integrity, professionalism, and a team-oriented approach to business.