Auto Service Concierge & Support

Tyrone Raystown Ford Parent Account; Ardenheim (PA); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly wage $15.00 – $19.0

Employee discounts

Career growth and development

Supportive and dynamic team

Descripción de la vacante

Raystown Ford in Huntingdon, PA is seeking a Customer Service Representative to greet customers, document concerns related to car repair and maintenance, and schedule service appointments. The role emphasizes providing exceptional support and ensuring a positive customer experience.

You will assist customers with information, update records, and collaborate with departments to resolve issues promptly. A fast-paced environment and a customer-first attitude are valued, with competitive pay and

Formación

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with customer service software.
• Strong problem-solving abilities and a customer-focused attitude.
• Previous customer service experience preferred but not required.

Responsabilidades

• Meet and greet customers.
• Write up customer concerns related to their car repair and maintenance needs.
• Schedule service appointments.
• Inform customers of needed repairs and/or maintenance.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction and timely problem resolution.
• Handle complaints and provide appropriate solutions or escalates issues as necessary.
• Adhere to company policies and procedures while maintaining a high level of customer care.

Conocimientos

Excellent communication

Customer service

Multitasking

Problem solving

Teamwork

Customer focus

Educación

High School Diploma or equivalent

Herramientas

Basic computer skills

Customer service software

Descripción del empleo

Raystown Ford in Huntingdon, PA is seeking a Customer Service Representative to greet customers, document concerns related to car repair and maintenance, and schedule service appointments. The role emphasizes providing exceptional support and ensuring a positive customer experience.

You will assist customers with information, update records, and collaborate with departments to resolve issues promptly. A fast-paced environment and a customer-first attitude are valued, with competitive pay and