Service Manager

Morgan Properties; Horsham (PA); On-site; USD 68,000 - 78,000; Full time

Benefits offered by this job

Rent discount up to 50%

Medical, Dental, Vision

401(k) with company match

Paid holidays

Job summary

Morgan Properties is seeking a Service Manager for the 368-unit Blair Mill Village West in Horsham, PA. This full-time role leads maintenance operations, ensures property condition complies with standards and laws, and builds a high-performing team dedicated to excellence.

You will supervise technicians across HVAC, electrical, plumbing, and general repairs, manage on-call coverage, and partner with the office to deliver exceptional resident service.

Qualifications

• 5+ years of related maintenance experience required.
• Leadership experience with a maintenance team.
• HVAC, electrical, plumbing, and general repair knowledge.

Responsibilities

• Interview, hire and train new team members.
• Develop and lead a maintenance team through diagnosing problems and resolving issues.
• Mentor technicians to expand knowledge and skills.
• Provide expert maintenance support across HVAC, electrical, plumbing, pool maintenance, carpentry, drywall, and exterior structures.
• Establish on-call schedules and respond to on-site emergencies as needed.
• Coordinate with office staff to deliver timely service to residents.
• Manage inventory and maintenance materials.
• Plan preventive, make-ready, and work-order schedules.
• Inspect community buildings and vacant units; oversee daily operations.

Skills

Team leadership

Hiring & training

Maintenance diagnostics

On-call coordination

Resident service focus

Education

One-year certificate

Tools

HVAC/EPA/CFC certifications

Job description

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!

Now hiring Service Managers!

We are seeking a Service Manager with a "Whatever It Takes" approach to lead maintenance operations at Blair Mill Village West, our 368-unit apartment community in Horsham, PA. In this full-time role, you’ll take ownership of the property's physical condition ensuring it meets both company standards and applicable laws while building and leading a team that shares your drive for excellence. At Morgan Properties, we live by our PRIDE values a commitment to passion, respect, integrity, development, and entrepreneurial spirit that guides how we work, grow, and support one another. As a Service Manager, you’ll bring that spirit to life every day: taking pride in the quality of your work, treating residents and teammates with respect, leading with integrity, investing in your team’s growth, and thinking like an owner to solve problems and drive results.

As a Service Manager , you will be expected to:

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
• Be accountable for establishing and preparing a 24 hour on-call schedule for your team, and you must personally always be available in the event of snow and ice or other on-site emergencies;
• Partner with office staff to provide exceptional service and follow‑up to our residents on any maintenance issues that may arise.
• Manage and organize inventory of all maintenance materials.
• Establish a preventive maintenance schedule, make‑ready schedule and general work order schedule for team.
• Regularly inspect community buildings, including vacant units.
• Planning, assigning, and directing the maintenance team.

Compensation & Incentives:

• Base Pay: $68,000-78,000/Yr.
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave
• Monday – Friday Schedule
• Paid rotating on-call participation required
• Must be available and prepared for emergency events
• *Schedule subject to change based on business needs

What we’ll expect from you:

• Active and valid driver’s license and personal vehicle.
• HVAC/EPA/CFC Certification preferred.
• One-year certificate, 5+ years of related experience, or equivalent education and experience.

At Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision‑making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.