Service Manager

Morgan Properties; Beltsville (MD); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Rent discount

Commissions

Morgan Essentials

On-call pay

Medical, dental, and vision

401(k) with match

Paid time off

Job summary

Morgan Properties is hiring a Service Manager to lead maintenance operations across our communities. You will oversee a skilled team, ensure repairs and preventive maintenance meet standards, and deliver exceptional resident service.

A strong on-call presence and hands-on expertise in HVAC, electrical, plumbing, and related trades are essential. We offer competitive pay, a comprehensive benefits package, and opportunities for growth within one of the nation’s largest multifamily companies.

Qualifications

• HVAC/EPA/CFC Certification preferred.
• One-year certificate or 5+ years of related experience or equivalent education and experience.

Responsibilities

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their knowledge and skills.
• Provide expert knowledge and troubleshooting in HVAC, electrical, plumbing, pool maintenance, carpentry, drywall, exterior structure, and appliance repair.
• Establish and manage a 24-hour on-call schedule and be available for on-site emergencies.
• Collaborate with office staff to deliver exceptional service to residents.
• Manage inventory of maintenance materials.
• Establish preventive maintenance and work order schedules.
• Inspect community buildings and vacant units.
• Plan, assign and direct the maintenance team.

Skills

Leadership

Team management

Maintenance knowledge

Customer service

Education

HVAC/EPA/CFC Certification

One-year certificate

Job description

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await!

Now hiring Service Managers!

We are seeking aService Managerwith a\"Whatever It Takes\"approach to join our team! In this full-time role, you willbe responsible forensuring that the physical aspects of thiscommunity meet both company standards and applicable laws.

Why Join Morgan Properties?

Ready to take the next step in your career? Join Morgan Properties and become part of a team that invests in your growth, values your contributions, and provides real opportunities to advance. Enjoy competitive benefits, professional development, and the support of one of the nation's largest multifamily companies while making a meaningful impact in the communities you serve.

As aService Manager, you will be expected to:

• Interview, hire and train new team members.
• Develop and lead a team of Maintenance Technicians through diagnosing problems and providing a resolution.
• Mentor and guide maintenance technicians to increase their overall knowledge base and skill set.
• Provide expert knowledge and troubleshooting in areas such as HVAC, electrical, plumbing, pool maintenance, carpentry, dry walling, exterior structure, and appliance repair.
• Be accountable for establishingand preparing a 24 hour on-call schedule for your team, and you must personallyalways be availablein the event of snow and ice or other on-site emergencies;
• Partner with office team members to provide exceptional service and follow-up to our residents on any maintenance issues that may arise.
• Manage and organize inventory of all maintenance materials.
• Establish a preventive maintenance schedule,make-readyschedule and general work order schedule for team.
• Regularly inspect community buildings, including vacant units.
• Planning, assigning,and directingthemaintenance team.

Compensation & Incentives

• Base Pay: $85,000 - $100,000 / per year
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• Morgan Essentials: $300 quarterly
• On-Call Appreciation: $15/day for holding the on-call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave

Hours & Schedule:

• Monday - Friday: 8:00am - 5:00pm
• Paid rotating on-call participationrequired
• Must be available and prepared for emergency events
• *Schedule subject to change based on business needs

Whatwe’llexpect from you:

• Active and valid driver’s license andpersonal vehicle.
• HVAC/EPA/CFC Certification preferred.
• One-year certificate, 5+ years of related experience, or equivalent education and experience.

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states - the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.