Service Manager

Socket.dev

Hicksville (NY)

On-site

USD 230,000 - 300,000

Full time

6 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan with Employera

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Short- & Long-Term Disability

Employee Vehicle, Parts & Service 0

Job summary

Grand Prix Subaru in Hicksville, NY, part of VIP Automotive Group, seeks an experienced Automotive Service Manager / Service Director to lead a high-volume dealership service operation. This hands-on role oversees service advisors, technicians, and support staff to drive revenue and CSI.

The ideal candidate has 5+ years in service management, a strong fixed-ops background, and a proven ability to boost profitability and customer satisfaction.

Qualifications

5+ years of Automotive Service Manager / Service Director experience.
Proven success managing a high-volume dealership service department.
Strong background in fixed operations management.
Experience leading and developing Service Advisors, Technicians, and staff.
Knowledge of service sales, customer-pay, warranty, maintenance, and repair operations.
Proven ability to improve service revenue, gross profit, CSI, and customer retention.
Understanding of technician productivity, hours sold, and shop capacity.
Experience managing department budgets, expenses, staffing, and profitability.
Knowledge of DMS, CRM, and automotive service technology.
Excellent leadership, communication, organizational and problem-solving skills.
Ability to analyze service KPIs and turn data into action.
Strong customer-service mindset; resolve escalated concerns.
Create accountability while maintaining a positive team culture.

Responsibilities

Oversee all daily operations of the dealership automotive service department.
Lead, coach, and motivate Service Advisors, Technicians, and support personnel.
Establish department goals and performance expectations.
Conduct daily service meetings and performance reviews.
Monitor Service Advisor and Technician performance against established goals.
Develop strategies to increase service sales, customer retention, CSI, and profitability.
Maintain appropriate staffing levels and maximize department productivity.
Create a culture of accountability, teamwork, professionalism, and performance.
Maximize available technician labor hours.
Ensure technician time is consistently sold through scheduling and service sales processes.
Coach Service Advisors on presenting maintenance and repair recommendations.
Monitor repair orders, labor sales, parts sales, and gross profit.
Review large repair estimates and assist Advisors with closing customer-pay opportunities.
Monitor declined and lost services and establish effective follow-up strategies.
Increase customer-pay repair orders, maintenance, tire sales, and service retention.
Ensure customers receive accurate, transparent estimates and repair recommendations.
Deliver an exceptional automotive service customer experience.
Monitor and improve CSI / customer satisfaction.
Resolve escalated customer complaints professionally and efficiently.
Ensure customers receive timely updates regarding vehicle status and repairs.
Monitor service appointment performance and customer follow-up.
Build long-term customer relationships and increase repeat service business.
Ensure customers understand recommended maintenance and future service needs.

Skills

Service Manager experience

High-volume dealership

Fixed operations management

Lead Service Advisors/Technicians

Service sales / CSI knowledge

Leadership / team development

Data-driven / KPI analysis

Tools

DMS

CRM

Job description

Grand Prix Subaru – Hicksville, NY
VIP Automotive Group
Full-Time Management Position | $230,000 – $300,000+ Annually

$230,000 – $300,000+ Earning Potential

Compensation is inclusive of bonuses and performance incentives and is based on experience and performance.

Experienced Automotive Service Manager Wanted

Grand Prix Subaru, a proud member of the VIP Automotive Group, is seeking an experienced, results-driven Automotive Service Manager / Service Director to lead our high-volume dealership service operation.

This is a premier opportunity for a proven Automotive Service Manager, Service Director, Fixed Operations Manager, or Senior Service Manager who knows how to build a high-performing service department, develop Service Advisors and Technicians, increase service and customer-pay revenue, improve CSI, and maximize overall fixed operations profitability.

If you are a hands-on automotive leader who understands dealership service operations, service sales, technician productivity, customer retention, repair order management, and department profitability, this is an opportunity to take your career and earning potential to the next level.

What We're Looking For

5+ years of Automotive Service Manager / Service Director experience
Proven success managing a high-volume automotive dealership service department
Strong background in fixed operations management
Demonstrated ability to lead and develop Service Advisors, Technicians, and service support staff
Strong knowledge of service sales, customer-pay, warranty, maintenance, and repair operations
Proven ability to improve service revenue, gross profit, CSI, and customer retention
Strong understanding of technician productivity, efficiency, hours sold, and shop capacity
Experience managing department budgets, expenses, staffing, and profitability
Strong knowledge of Dealer Management Systems (DMS), CRM, and automotive service technology
Excellent leadership, communication, organizational, and problem-solving skills
Ability to analyze dealership reports and service KPIs and turn results into action
Strong customer-service mindset with the ability to resolve escalated concerns
Proven ability to create accountability while maintaining a positive team culture

Key Responsibilities – Automotive Service Manager

Lead the Service Department

Oversee all daily operations of the dealership automotive service department
Lead, coach, and motivate Service Advisors, Technicians, and support personnel
Establish department goals and performance expectations
Conduct daily service meetings and performance reviews
Monitor Service Advisor and Technician performance against established goals
Develop strategies to increase service sales, customer retention, CSI, and profitability
Maintain appropriate staffing levels and maximize department productivity
Create a culture of accountability, teamwork, professionalism, and performance

Drive Service Sales & Revenue

Maximize available technician labor hours
Ensure technician time is consistently sold through effective scheduling and service sales processes
Coach Service Advisors on presenting maintenance and repair recommendations
Monitor repair orders, labor sales, parts sales, and gross profit
Review large repair estimates and assist Advisors with closing customer-pay opportunities
Monitor declined and lost services and establish effective follow-up strategies
Increase customer-pay repair orders, maintenance sales, tire sales, and service retention
Ensure customers receive accurate, transparent estimates and repair recommendations

Customer Experience & Retention

Deliver an exceptional automotive service customer experience
Monitor and improve CSI / customer satisfaction
Resolve escalated customer complaints professionally and efficiently
Ensure customers receive timely updates regarding vehicle status and repairs
Monitor service appointment performance and customer follow-up
Build long-term customer relationships and increase repeat service business
Ensure customers understand recommended maintenance and future service needs

Fixed Operations Performance

Monitor and improve key dealership service metrics, including:

Service Revenue
Customer-Pay Gross Profit
Repair Order Count
Average Repair Order
Labor Hours Sold
Technician Productivity
Technician Efficiency
Service Advisor Performance
Customer Retention
CSI / Customer Satisfaction
Warranty Performance
Maintenance Sales
Tire Sales
Lost Service Sales
Departmental Gross Profit
Overall Fixed Operations Profitability

Quality, Compliance & Operational Excellence

Ensure repairs are completed accurately and efficiently
Maintain high standards for repair quality and customer vehicle condition
Ensure compliance with manufacturer policies and dealership procedures
Monitor warranty and manufacturer requirements
Ensure service records and repair orders are accurate and complete
Maintain a clean, organized, safe, and professional service operation
Work closely with the Parts Department, Sales Department, and dealership leadership
Identify opportunities to improve workflow, efficiency, profitability, and customer satisfaction

Why Grand Prix Subaru?

Grand Prix Subaru is part of the VIP Automotive Group, an established automotive organization committed to exceptional leadership, customer service, employee development, and operational excellence.

Our dealerships provide professional working environments, continuous training, performance-focused leadership, and opportunities for long-term career growth and advancement.

Employee Benefits