Automotive Service Director — $230k+ Earning Potential

Socket.dev; Hicksville (NY); On-site; USD 230,000 - 300,000; Full time

Benefits offered by this job

Medical & Dental Insurance

401(k) Retirement Plan with Employera

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Short- & Long-Term Disability

Employee Vehicle, Parts & Service 0

Job summary

Grand Prix Subaru in Hicksville, NY, part of VIP Automotive Group, seeks an experienced Automotive Service Manager / Service Director to lead a high-volume dealership service operation. This hands-on role oversees service advisors, technicians, and support staff to drive revenue and CSI.

The ideal candidate has 5+ years in service management, a strong fixed-ops background, and a proven ability to boost profitability and customer satisfaction.

Qualifications

• 5+ years of Automotive Service Manager / Service Director experience.
• Proven success managing a high-volume dealership service department.
• Strong background in fixed operations management.
• Experience leading and developing Service Advisors, Technicians, and staff.
• Knowledge of service sales, customer-pay, warranty, maintenance, and repair operations.
• Proven ability to improve service revenue, gross profit, CSI, and customer retention.
• Understanding of technician productivity, hours sold, and shop capacity.
• Experience managing department budgets, expenses, staffing, and profitability.
• Knowledge of DMS, CRM, and automotive service technology.
• Excellent leadership, communication, organizational and problem-solving skills.
• Ability to analyze service KPIs and turn data into action.
• Strong customer-service mindset; resolve escalated concerns.
• Create accountability while maintaining a positive team culture.

Responsibilities

• Oversee all daily operations of the dealership automotive service department.
• Lead, coach, and motivate Service Advisors, Technicians, and support personnel.
• Establish department goals and performance expectations.
• Conduct daily service meetings and performance reviews.
• Monitor Service Advisor and Technician performance against established goals.
• Develop strategies to increase service sales, customer retention, CSI, and profitability.
• Maintain appropriate staffing levels and maximize department productivity.
• Create a culture of accountability, teamwork, professionalism, and performance.
• Maximize available technician labor hours.
• Ensure technician time is consistently sold through scheduling and service sales processes.
• Coach Service Advisors on presenting maintenance and repair recommendations.
• Monitor repair orders, labor sales, parts sales, and gross profit.
• Review large repair estimates and assist Advisors with closing customer-pay opportunities.
• Monitor declined and lost services and establish effective follow-up strategies.
• Increase customer-pay repair orders, maintenance, tire sales, and service retention.
• Ensure customers receive accurate, transparent estimates and repair recommendations.
• Deliver an exceptional automotive service customer experience.
• Monitor and improve CSI / customer satisfaction.
• Resolve escalated customer complaints professionally and efficiently.
• Ensure customers receive timely updates regarding vehicle status and repairs.
• Monitor service appointment performance and customer follow-up.
• Build long-term customer relationships and increase repeat service business.
• Ensure customers understand recommended maintenance and future service needs.

Skills

Service Manager experience

High-volume dealership

Fixed operations management

Lead Service Advisors/Technicians

Service sales / CSI knowledge

Leadership / team development

Data-driven / KPI analysis

Tools

DMS

CRM

Job description

Grand Prix Subaru in Hicksville, NY, part of VIP Automotive Group, seeks an experienced Automotive Service Manager / Service Director to lead a high-volume dealership service operation. This hands-on role oversees service advisors, technicians, and support staff to drive revenue and CSI.

The ideal candidate has 5+ years in service management, a strong fixed-ops background, and a proven ability to boost profitability and customer satisfaction.