Service Manager

CarCare Import and Domestic Service; Hendersonville (TN); On-site; USD 120,000 - 250,000; Full time

Benefits offered by this job

Base salary + performance bonuses

Company-paid health & life insurance

401(k)

No weekends (Mon-Fri)

Paid vacation and holidays

Sign-on/relocation assistance

Guaranteed annual pay increases

Leadership training & development

Job summary

CarCare Import & Domestic Service in Hendersonville, TN, is seeking an Automotive Service Manager to lead and develop a high-performing shop team. The role focuses on delivering exceptional customer service, boosting revenue, and maintaining top-notch vehicle care across European, Asian, and domestic makes.

You’ll work Monday–Friday with no weekends, receive a base salary plus performance bonuses, and enjoy company-paid health and life insurance, a 401(k), and ongoing leadership training.

Qualifications

• 5+ years of automotive service experience.
• 2+ years in a service management or leadership role.
• Proven ability to lead teams, drive sales, and improve profitability.
• Strong understanding of automotive repair operations and service sales.
• Excellent communication, coaching, and conflict-resolution skills.
• Ability to manage KPIs, improve processes, and hold teams accountable.
• Experience with shop management software and digital inspections.
• Familiarity with extended warranties and customer service escalations.
• Positive attitude, strong work ethic, and ownership mentality.
• Comfortable embracing new technology and continuous improvement.

Responsibilities

• Lead, mentor, and develop service advisors and shop leadership, building a strong, accountable team.
• Oversee daily operations, workflow, productivity, and customer satisfaction.
• Drive revenue, profitability, and operational performance while maintaining exceptional service standards.
• Coach advisors on communication, sales, customer relationships, and follow-through.
• Monitor key performance indicators and implement improvements.
• Resolve customer concerns professionally and build long-term loyalty.
• Develop processes, enforce standards, and improve efficiency across the operation.
• Work closely with ownership on strategy, hiring, training, and continued growth.

Skills

Leadership

Automotive service

Sales growth

Communication

KPIs

Shop software

Digital inspections

Team development

Customer service

Ownership mindset

Tools

Shop management software

Digital inspections

Job description

NOW HIRING: Automotive Service Manager | $120K–$250K

CarCare Import & Domestic Service – Hendersonville, TN

$120,000–$250,000/year | Base Salary + Performance Bonuses

100% Paid Health & Life Insurance | 401(k)

Monday–Friday | No Weekends

Ready to Lead a Shop That Actually Invests in Its People?

Are you an experienced automotive service manager who's tired of corporate politics, limited growth opportunities, or working somewhere that doesn't give you the resources to succeed?

At CarCare, we're looking for an exceptional leader who can develop people, drive performance, and help take our business to the next level.

We're a growing, family-owned automotive repair facility specializing in European, Asian, and domestic vehicles. We invest heavily in our people, processes, and technology—including AI-powered tools and automation, to improve efficiency, support our employees, and stay ahead of the industry.

We believe in hiring for life, not just filling positions. Our employees have an average tenure of five years, and we're committed to creating an environment where great people want to stay, grow, and build their careers.

What We Offer

• $120,000–$250,000 annual earning potential
• Guaranteed base salary + performance bonuses
• 100% company-paid health and life insurance
• 401(k), dental, and vision insurance
• Monday–Friday – NO WEEKENDS
• Paid vacation and holidays
• Guaranteed annual pay increases
• Paid leadership training and professional development
• Long-term career advancement opportunities
• Employee discounts and weekly team lunches
• Sign-on and relocation assistance for exceptional candidates

The Opportunity: Lead, Build & Grow

We're looking for someone who takes ownership of results, leads by example, and knows how to get the best out of a team.

Your responsibilities will include:

• Lead, mentor, and develop service advisors and shop leadership, building a strong, accountable team
• Oversee daily operations, workflow, productivity, and customer satisfaction
• Drive revenue, profitability, and operational performance while maintaining exceptional service standards
• Coach advisors on communication, sales, customer relationships, and follow-through
• Monitor key performance indicators and implement improvements
• Resolve customer concerns professionally and build long-term loyalty
• Develop processes, enforce standards, and improve efficiency across the operation
• Work closely with ownership on strategy, hiring, training, and continued growth

We don't just want someone who can manage a busy day. We want someone who can build a stronger business.

Technology & Support That Sets You Up for Success

We believe great leaders need great people, tools, and systems behind them.

• Highly skilled technicians and experienced service advisors
• Modern shop management and digital inspection systems
• AI and automation initiatives designed to improve efficiency and communication
• Advanced diagnostic equipment, in-house programming, and ADAS capabilities
• Continued investment in marketing, training, technology, and facility improvements
• Ownership committed to growth, innovation, and employee development

Our goal is simple: give talented leaders the resources and authority to deliver exceptional results.

A Culture Built Around Great People

At CarCare, we believe in teamwork, accountability, and constant improvement.

We care about our customers, coworkers, and the quality of our work. We tackle problems head-on, support each other, and focus on solutions rather than excuses.

We're looking for a leader who sets clear expectations, holds people accountable, develops future leaders, and builds a positive, high-performance culture.

No constant negativity, no finger-pointing, and no cutting corners.

Great managers don't just produce results. They build teams that consistently produce results.

What We’re Looking For

• 5+ years of automotive service experience
• 2+ years in a service management or leadership role
• Proven ability to lead teams, drive sales, and improve profitability
• Strong understanding of automotive repair operations and service sales
• Excellent communication, coaching, and conflict-resolution skills
• Ability to manage KPIs, improve processes, and hold teams accountable
• Experience with shop management software and digital inspections
• Familiarity with extended warranties and customer service escalations
• Positive attitude, strong work ethic, and ownership mentality
• Comfortable embracing new technology and continuous improvement

Let's Have a Conversation!

Already managing a successful shop but curious about a better long-term opportunity?

We're happy to offer a confidential conversation or personal tour of our facility, with absolutely no pressure.

Come meet our team, see our operation, and learn about the opportunity to help shape CarCare's future.

We're not just looking for someone to manage our shop. We're looking for someone who wants to help build something exceptional.