Service Manager

United Access L.L.C.; Georgia; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Coverage

Life Insurance

401(k) Retirement Plan

PTO & Holidays

Cellphone stipend

Job summary

United Access is seeking a Service Manager in Houston, TX to lead the service department, drive performance, improve workflow, and deliver an exceptional customer experience. This hands-on leadership role manages technicians, oversees daily operations, and takes ownership of service results.

In this position you will focus on optimizing service metrics, coordinating with Sales and Parts, and ensuring accurate scheduling, billing, and inventory control in a busy repair environment.

Qualifications

• 3+ years of automotive/service experience.
• 2+ years of leadership experience managing technicians.
• Experience with DMS systems is required.

Responsibilities

• Lead daily service operations, scheduling, and workflow.
• Manage and develop Service Technicians.
• Drive metrics: service revenue, productivity, turnaround time, customer satisfaction.
• Partner with Sales and Parts to support operations.
• Oversee work orders, billing, and inventory.

Skills

Leadership

Organization

Multitasking

Communication

Tools

DMS systems

Excel

Job description

Job Title: Service Manager

Location: Houston, TX

Pay Range: $85,000.00 - $90,000.00

We’re hiring a Service Manager to lead our service department in —driving performance, improving workflow, and delivering an exceptional customer experience. This is a hands‑on leadership role where you’ll manage technicians, oversee daily operations, and take ownership of service results.

What You’ll Do

• Lead daily service operations, scheduling, and workflow
• Manage and develop Service Technicians
• Drive key metrics: service revenue, productivity, turnaround time, customer satisfaction
• Partner with Sales and Parts to support operations
• Oversee work orders, billing, and inventory

Systems & Tools

• Work within a Dealer Management System (DMS) (DealerTeam preferred)
• Use Excel and reporting tools to track performance and KPIs
• Maintain accurate scheduling, documentation, and service records
• Strong computer literacy and system discipline are essential for success.

What We’re Looking For

• 3+ years of automotive/service experience
• 2+ years leadership experience managing technicians
• Experience with DMS systems (required)
• Strong organization, communication, and multitasking skills

Why Join Us

• High-impact role with direct influence on store performance
• Strong leadership support
• Long‑term growth opportunity

Work Environment

• Willingness to work indoors in a well vented and well lighted repair shop
• Comfortability working in a shop that at times is noisy due to power and machine equipment
• Comfortability working with dirty, greasy parts and working in awkward positions
• Ability to move heavy parts/machinery up to 30 pounds

Benefits

• Competitive base salary rate with incentive bonus plan
• Medical Insurance – Employer‑shared premium contributions
• Dental & Vision Coverage – Employee‑paid plans available
• Life Insurance – Employer‑paid basic life with optional voluntary life coverage
• 401(k) Retirement Plan – 100% employer match up to 5% of contributions
• Monday through Friday schedule, with daytime hours
• Paid Time Off (PTO) – Accrued vacation based on tenure & sick plan
• Paid Holidays – 9 observed holidays plus 1 floating holiday
• Monthly cellphone stipend.

WHO WE ARE

United Access is a privately owned and operated company that has been providing accessible vehicles to the physically disabled community since 1997.

Arch’s experienced team, above all, values their customers and employees.

While our stores are fast paced, we heavily emphasize patience and understanding to meet the right needs for our customers.

Our team members work hard and aim to provide customers with dependable vehicles of the highest quality.

Our goal is to ensure excellent customer service and deliver trustworthy vehicles that give individuals and families the support and independence they desire with their vehicle.

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BraunAbility is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Arch Retail partners with industry‑leading manufacturers like BraunAbility, VMI, Q’Straint, Sure Grip, Harmar, Bruno, Pride and many others to provide the best and safest products, including accessible wheelchair vans, trucks and SUVs, wheelchair lifts and scooter lifts, hand controls, power transfer seats and more.