SERVICE MANAGER

Paycom; Fort Worth (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Relocation assistance

Vision insurance

Rotating weekends

Job summary

Paycom in Fort Worth, TX is seeking an experienced Service Manager to lead a team of service advisors. You will oversee scheduling, estimates, and repairs, ensuring timely completion.

The role demands strong leadership, excellent communication, and a data-driven mindset to set and achieve monthly, quarterly, and yearly goals while maintaining top-tier customer service.

Qualifications

• Proven experience as a Service Manager or similar role.
• Excellent leadership and management skills.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret data.
• Strong problem-solving and decision-making skills.

Responsibilities

• Set and maintain service advisors' goals monthly, quarterly and yearly.
• Ensure customers receive excellent service.
• Develop and implement service policies and procedures.
• Monitor Service Advisor–Customer interactions and provide information as needed.
• Manage service department budget and expenses.
• Collaborate with other departments for seamless operations.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints in a timely and professional manner.
• Assist customers in understanding repair needs, costs, and timeframes.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Data analysis

Problem solving

Decision making

Job description

We are seeking an experienced Service Manager looking to lead an experienced team ofservice advisors. The successful candidate will be responsible for managing serviceadvisors and making sure that our service department provides excellent customerservice, scheduling appointments, and providing estimates and recommendations forrepairs. The Service Manager must be able to communicate effectively with bothcustomers and advisors, aid the team in setting and completing their goals, and managethe workflow of the service department, ensuring that all jobs are completed in a timelymanner.Responsibilities:Set and maintain service advisors, monthly, quarterly and yearly goals.Ensure that customers are being provided with excellent customer service.Develop and implement service policies and proceduresMonitor Service Advisor-Customer interactions and help provide accurate informationwhen needed.Manage service department budget and expensesCollaborate with other departments to ensure seamless operationsMaintain accurate records of customer interactions and transactions.Resolve customer complaints and issues in a timely and professional mannerAssist customers in understanding their repair needs, costs, and timeframe. Requirements: Proven experience as a Service Manager or similar role Excellent leadership and management skills Strong customer service orientation Excellent communication and interpersonal skills Ability to analyze and interpret data Strong problem-solving and decision-making skills Benefits: 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Relocation assistance Vision insurance Rotating weekends