Service Manager

V20 Recruiting & Consulting; Eau Claire (WI); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Performance-based pay

Supplemental compensation tied to lab/

Transition training from retiring mgr

Manufacturer training opportunities

Career advancement potential

Job summary

We are seeking an experienced and hands-on Service Manager to lead its marine service operations in western Wisconsin. The role oversees two buildings, with a team of technicians, riggers, and advisors, to deliver high-quality maintenance and repair services while driving customer satisfaction and profitability.

A planned transition from a retiring manager includes training support and ongoing guidance. The position offers performance-based compensation with potential total annual earnings of

Qualifications

• Proven service management experience in marine, powersports, or related dealership.
• Strong leadership and team-development abilities.
• Excellent customer service, communication, and conflict-resolution skills.
• Experience developing service processes and operational strategies.
• Understanding of service revenue, gross profit, and KPIs.
• Experience collaborating with a parts department.

Responsibilities

• Oversee daily service department operations across two buildings.
• Lead, train, and develop technicians, riggers, service advisors, a detailer, and a porter.
• Maintain high customer satisfaction and resolve escalated service issues.
• Coordinate service appointments, repairs, rigging, and maintenance work.
• Monitor productivity, billed labor, and quality of service.
• Develop and manage the service department budget and performance metrics.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Tools

Lightspeed DMS

Job description

Is one of western Wisconsin’s largest and longest-established marine and powersports dealership. Founded in 1995 and guided by the principle “Brand names you trust…from people who care,” the dealership operates more than 60,000 square feet of facilities across a 14-acre campus. They represent many of the industry’s leading marine and powersports brands. The dealership is recognized for its outstanding customer experience, with Mercury Marine Customer Satisfaction Index scores placing it among the top-performing marine dealerships in the United States.

The Opportunity:

We are seeking an experienced and hands‑on Service Manager to lead its marine service operations. The Service Manager will oversee the daily performance of a well-established service department operating across two buildings and supported by technicians, riggers, service advisors, a detailer, and a porter. This individual will be responsible for delivering high‑quality maintenance and repair services, developing the service team, improving departmental efficiency, maintaining strong customer satisfaction, and contributing to the dealership’s overall profitability and continued growth. This position represents a planned transition from a highly experienced Service Manager who has served the dealership for 30+ years. The retiring manager will remain available during the transition to provide training, operational knowledge, and support to the successful candidate.

• Performance‑based compensation providing total annual earning potential of approximately $80,000–$100,000
• Additional compensation based on billed labor and achievement of departmental budget objectives
• Structured transition and training support from the dealership’s retiring Service Manager
• Continuous professional development through manufacturer training and certifications
• Potential for continued career advancement within the dealership, including future executive leadership opportunities

Duties and Responsibilities:

• Manage the daily operations of the service department ensuring efficient, organized, and effective service delivery
• Lead, train, manage, and develop a service team that includes technicians, riggers, service advisors, a detailer, and a porter
• Foster a departmental culture focused on teamwork, accountability & technical excellence.
• Oversee the scheduling and coordination of service appointments, repair orders, rigging work, maintenance, and other service activities
• Monitor technician and rigger productivity, efficiency, billed labor, work quality.
• Maintain high levels of customer satisfaction by ensuring quality service and promptly resolving customer questions, concerns, and escalated service issues
• Develop and maintain strong customer relationships.
• Collaborate closely with the parts department to ensure the timely availability of parts required for service and rigging work
• Develop and manage the service department budget.
• Track departmental financial and operational performance.
• Identify and implement strategies to increase service department revenue & profitability.
• Support the management and continued growth of the dealership’s storage business.
• Ensure service operations comply with dealership policies & manufacturer requirements,

Qualifications:

• Proven service management experience within a marine, powersports, recreational vehicle, automotive, or related dealership environment
• Strong technical knowledge of marine engines, propulsion systems, electrical systems, diagnostics, rigging, maintenance, and repair operations is a plus.
• Demonstrated leadership, employee‑development, and team‑management capabilities
• Excellent customer service, communication, conflict‑resolution, and relationship‑management skills
• Experience developing and implementing effective service department processes, procedures, and operational strategies
• Ability to manage departmental budgets and understand service revenue, gross profit, billed labor, labor efficiency, productivity, and other key performance indicators
• Experience working collaboratively with a dealership parts department is required; direct parts department experience is a plus
• Experience with Lightspeed DMS is preferred
• Strong organizational, scheduling, problem‑solving, and decision‑making skills