Service Manager

Morgan Properties; Dover (DE); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Rent discount for staff

Medical, dental, vision benefits

401(k) with company match

Paid time off + holidays

On-call rotation compensation

Job summary

Morgan Properties in Dover, DE is seeking a hands-on Service Manager III to oversee maintenance for Cannon Mills and Village of Westover. You will lead day-to-day operations across both communities, manage work orders, apartment turns, preventive maintenance, and resident requests with a focus on quality and efficiency.

This full-time role requires at least 3 years of property maintenance experience, strong HVAC and trades skills, and the ability to coordinate vendors while delivering

Qualifications

• Minimum of 3 years of relevant maintenance experience.
• Multifamily maintenance experience strongly preferred.
• Strong troubleshooting across HVAC, appliances, plumbing, electrical, and general property maintenance.
• Experience with Magic-Pak systems is a plus.
• Organizational skills with ability to prioritize across communities.
• High level of customer service and interaction with residents and staff.
• Proficient with property management/work order systems and accurate documentation.
• Active driver's license and access to a vehicle.
• HVAC/EPA certification preferred.
• CPO and related certifications are a plus.

Responsibilities

• Oversee daily maintenance operations across Cannon Mills and Village of Westover.
• Prioritize and complete work orders with timely follow-up and documentation.
• Manage apartment make-readies and preventative maintenance activities.
• Troubleshoot and repair HVAC, appliances, plumbing, electrical, and general maintenance issues.
• Coordinate and oversee vendor work as needed.
• Maintain organized maintenance shop and inventory of tools and supplies.
• Collaborate with residents, office team, vendors, and leadership to ensure service quality.
• Use PM/work order systems to track activity and follow-up.
• Support emergency preparedness and participate in on-call rotation for five properties.
• Maintain hands-on presence to direct daily maintenance needs.

Skills

HVAC

Electrical

Plumbing

Troubleshooting

Customer service

Documentation

Education

HVAC/EPA certification

CPO certification (plus)

Tools

Magic-Pak

Work order systems

Job description

Cannon Mills, 105 Katrina Way, Dover, Delaware, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

Advance Your Maintenance Career with Morgan Properties – Where Growth and Opportunity Await!

Now Hiring a Service Manager in Dover, DE!

We are seeking a hands‑on, experienced Service Managerto oversee maintenance operations for Cannon Mills and Village of Westover in Dover, DE. In this full-time role, you will lead day‑to‑day maintenance across both communities while working alongside a Maintenance Technician to ensure work orders, apartment turns, preventative maintenance, and resident needs are handled efficiently.

This role is ideal for an experienced maintenance professional who brings strong technical skills, organization, and a customer‑focused approach and is comfortable balancing priorities across multiple communities.

As a Service Manager III, you will be expected to:

• Oversee daily maintenance operations across Cannon Mills and Village of Westover
• Prioritize and complete work orders while ensuring timely follow‑up and documentation
• Manage apartment make‑readies and preventative maintenance activities
• Troubleshoot and repair HVAC systems, including Magic‑Paks, appliances, plumbing, electrical, and general maintenance issues
• Coordinate and oversee vendor work as needed
• Maintain an organized maintenance shop and appropriate inventory of tools, materials, and supplies
• Partner closely with residents, office team members, vendors, and leadership to deliver a high level of customer service
• Utilize property management and work order systems to track maintenance activity and document follow‑up
• Ensure emergency preparedness and participate in the on‑call rotation supporting the five Dover properties
• Maintain a hands‑on presence while helping prioritize and direct daily maintenance needs

Compensation & Incentives:

• Pay Range: $28.00 – $32.00 per hour
• Up to 100% Rent Discount
• Property Staff Shared Renewal Commissions
• On-Call Appreciation: $15/day for holding the on‑call phone
• Medical, Dental, and Vision Benefits
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 holidays per year and sick leave
• Monday – Friday: 8:00 AM – 5:00 PM
• Paid rotating on‑call participation covering the five Dover properties
• Must be available and prepared for emergency events
• Schedule subject to change based on business needs

What We’ll Expect From You:

• Minimum of 3 years of relevant maintenance experience
• Prior multifamily maintenance experience strongly preferred
• Strong troubleshooting skills across HVAC, appliances, plumbing, electrical, and general property maintenance
• Experience with Magic‑Pak systems is a plus
• Strong organizational skills with the ability to prioritize work across multiple communities
• High level of customer service and comfort interacting with residents, office team members, vendors, and leadership
• Strong technology proficiency, including property management/work order systems and accurate documentation
• Active and valid driver’s license and personal vehicle
• HVAC/EPA certification preferred
• CPO and additional maintenance-related certifications are a plus

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage‑backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage‑backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision‑making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.

Cannon Mills, 105 Katrina Way, Dover, Delaware, United States of America