Assistant Service Manager

Morgan Properties, LP; Philadelphia (Philadelphia County); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Rent discount up to 50%

On-call compensation $15/day

401(k) with company match

Paid time off (10 holidays + sick time

Job summary

Morgan Properties, LP is seeking an Assistant Service Manager for the 405-unit Sherwood Crossing community in Philadelphia, PA. This hands-on leadership role partners with an experienced Service Manager to oversee maintenance operations, mentor maintenance staff, and deliver exceptional service to residents.

The candidate should have strong HVAC knowledge and 2–3 years of multifamily maintenance experience, with a focus on leadership and reliability.

Qualifications

• 2–3 years of multifamily maintenance experience.
• Previous experience leading or mentoring maintenance team members in a multifamily environment.
• Strong HVAC troubleshooting experience is required.

Responsibilities

• Assist the Service Manager with the daily maintenance operations.
• Help coordinate daily work orders, apartment make-readies, preventative maintenance, and technician workflow.
• Perform advanced troubleshooting and repairs involving HVAC systems, appliances, electrical, plumbing, carpentry, drywall, and general building maintenance.
• Lead by example while supporting Maintenance Technicians to promote teamwork and quality service.

Skills

HVAC troubleshooting

Leadership mentoring

Maintenance operations

Job description

Sherwood Crossing, 3400 Red Lion Rd, Philadelphia, Pennsylvania, United States of America

Job Description

Posted Monday, August 17, 2026 at 4:00 AM

Assistant Service Manager – Hands-On Leadership. Real Career Growth.

What You'll Be Doing

Ready to take the next step in your maintenance leadership career? Join Morgan Properties as an Assistant Service Manager supporting our 405-unit Sherwood Crossing Community in Philadelphia, PA. In this leadership role, you'll partner with an experienced Service Manager to help oversee maintenance operations while continuing to build your leadership skills. We're looking for someone with strong HVAC knowledge, well-rounded maintenance experience, and prior multifamily leadership experience who enjoys mentoring others, solving problems, and delivering exceptional service to our residents.

As an Assistant Service Manager, you will:

• Assist the Service Manager with the daily maintenance operations
• Help coordinate daily work orders, apartment make-readies, preventative maintenance, and technician workflow
• Perform advanced troubleshooting and repairs involving HVAC systems, appliances, electrical, plumbing, carpentry, drywall, and general building maintenance
• Lead by example while supporting and mentoring Maintenance Technicians to promote teamwork and operational excellence
• Assist with maintaining community grounds and ensuring the property meets Morgan's quality standards
• Help manage maintenance inventory, tools, equipment, and supplies
• Conduct inspections of vacant apartments, common areas, and building exteriors
• Support apartment turns while maintaining high-quality standards and meeting occupancy goals
• Assist with snow removal, weather-related events, and emergency maintenance
• Participate in a rotating 24-hour on-call schedule
• Complete additional projects and responsibilities assigned by the Service Manager

Compensation & Incentives:

• Base Pay: $22.00 - $26.00
• Up to 50% Rent Discount
• Property Staff Shared Renewal Commissions
• On-Call Appreciation: $15/day while holding the on-call phone
• 401(k) with Company Match
• Generous Paid Time Off, including 10 paid holidays and sick leave
• Monday – Friday 8:00am – 5:00pm
• Rotating paid on-call participation required
• Must be available for weather-related and emergency maintenance events
• Schedule may adjust based on business needs

What We'll Expect From You:

• 2–3 years of multifamily maintenance experience
• Previous experience leading or mentoring maintenance team members in a multifamily environment
• Strong HVAC troubleshooting experience is required
• Well-rounded maintenance skills including appliances, electrical, plumbing, and general building maintenance
• HVAC/EPA certification is preferred but not required for candidates with strong hands‑on experience
• Comfortable using smartphones, mobile work order applications, and computers
• Active, valid driver's license and reliable personal vehicle
• Ability to respond to on-call and emergency maintenance needs
• A positive, team-first attitude with a commitment to providing excellent resident service

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If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.

Sherwood Crossing, 3400 Red Lion Rd, Philadelphia, Pennsylvania, United States of America