Service Manager

Raylaethem; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent compensation

Health Benefits

401K

Paid Vacation

Paid Holidays

Advancement opportunities

Stable, growing organization

Job summary

Ray Laethem in Detroit is searching for a Service Manager to lead and develop the service department. The ideal candidate will have strong leadership potential, operational discipline, and a commitment to exceptional customer service.

You will be responsible for enhancing service lane efficiency, coaching advisors, and ensuring an exemplary customer experience. Join a stable and growing organization committed to future leadership development.

Qualifications

• Experience in leading a service department or similar role.
• Ability to coach and develop service advisors.
• Strong focus on customer service excellence.

Responsibilities

• Develop and coach service advisors.
• Enhance customer experiences.
• Drive service lane efficiency.
• Lead team through influence and accountability.

Skills

Leadership potential

Operational discipline

Strong customer skills

Problem-solving

People management

Job description

Ray Laethem Buick GMC is searching for our next Service Manager.

Before you stop reading because you don't currently hold this title, ask yourself one question:

If given this opportunity, could you run a service department?

We're looking for someone with leadership potential, operational discipline, strong customer skills, and the desire to build something special.

Our service department continues to grow, and we're developing future leaders who can help us achieve our goal of becoming the highest rated Buick GMC service department in the country.

Who We're Looking For:

You may currently be:

• A top-performing Service Advisor
• A Service Lane Manager
• An Assistant Service Manager
• A Shop Foreman with strong people skills
• A Fixed Operations leader looking for a better culture

The title you have today matters less than your ability to lead people, solve problems, and create an exceptional customer experience.

What Makes Ray Laethem Different

We believe customer service comes above all else.

We don't avoid difficult diagnostics.

We invest in training, technology, specialized technicians, and leadership development.

We operate with a culture we call The Laethem Way: Simple. Convenient. Transparent.

Our team uses EOS (Enterpreneurial Operating Systems) to solve problems, create accountability, and continuously improve.

We're looking for leaders who don't make excuses, don't wait to be told what to do, and genuinely enjoy helping others succeed.

What Success Looks Like

• Developing and coaching service advisors
• Creating exceptional customer experiences
• Improving service lane efficiency
• Driving maintenance and repair sales ethically
• Building strong relationships with technicians
• Leading through influence, accountability, and example
• Constantly improving systems and processes

What We Offer

• Excellent compensation
• Health Benefits
• 401K
• Paid Vacation
• Paid Holidays
• Advancement opportunities
• Stable, growing organization
• A leadership team committed to building future leaders

If you've ever sat in a service lane and thought, "I could help run this department," we want to hear from you.

All inquiries will be kept strictly confidential.

Ray Laethem Motor Village may order a consumer report and/or an investigative consumer report that may include information as to your character, general reputation, personal characteristics, mode of living, work habits, performance, and experiences, along with reasons for termination of past employment, in compliance with applicable law and as directed by company policy and consistent with the job described, The Company may request information from public and private sources about, but not limited to your: workers’ compensation injuries, driving record, court record, education, credentials, credit, references, and drug testing to detect the use of illegal drugs prior to and during employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.