Service Advisor

Mangino Buick GMC; Village of Ballston Spa (NY); On-site; USD 40,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement

Paid sickleave.

Life Insurance

Long-term Disability Insurance

Optional Aflac Supplemental Insurance

Job summary

Mangino Buick & GMC is seeking a personable Service Writer to be the face of the Service Department in Ballston Spa. You will greet customers, collect vehicle information, and coordinate between customers and technicians to address maintenance or repairs.

The role emphasizes educating customers on maintenance plans and ensuring accurate follow-up with the team. Responsibilities include managing the service drive, providing exceptional service, and guiding the workflow to optimize the day.

Qualifications

• Must have high school diploma or equivalent.
• Valid driver’s license required.
• Dealership experience preferred.
• CDK experience required.

Responsibilities

• Oversee the service drive lane and ensure smooth flow for customers and technicians.
• Provide top-notch customer service and friendly, courteous handling of all needs.
• Manage the customer experience to leave a positive impression of the dealership.
• Distribute work among service technicians to optimize daily capacity and sales.
• Answer customer inquiries about vehicle problems, warranties, services, and repairs.
• Assist with diagnosing vehicle issues and ordering parts and tools as needed.
• Maintain the Service Department's standards and policies.
• Foster positive relations with factory partners and colleagues.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Tools

CDK experience

Job description

Mangino Buick & GMC are seeking a personable and motivated individual to join our team as a Service Writer. This position is the face of the Service Department, acting as the bridge between the customers and the service technicians. Greeting and assisting customers with their current maintenance or repair requirements, handling all waiting and drop-off appointments. Educating the customers about the advantages of routine maintenance plans and recommendations. The Service Writer will collect customer data and vehicle information, and complete follow-up calls and correspondence with the customers with company guidelines.

Responsibilities

• Responsible for the oversight of the Service Drive Lane, ensuring a smooth flow for customers and technicians.
• Provide top notch customer service, ensuring that customers receive prompt, effective, courteous and friendly service.
• Assume responsibility for the customer's experience by going above and beyond to provide exceptional service to the customer, leaving a positive and lasting impression of the dealership overall.
• Contribute daily to the success of a fast-paced and ever-changing environment, through effective decision making and customer experiences.
• Provide top-to-bottom support to all customers when handling inquiries, to assure customers that inquiries will not be mishandled.
• Responsible for efficiently distributing work between all service technicians to make certain that their daily time inventory is sold to customers on a consistent basis.
• Regularly use information from the service technicians to answer customer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist as needed in diagnosing vehicle problems, order parts and tools necessary for related repairs.
• Oversee the administration of warranty claims while acting as a guide for others in the service department who may need to process warranty claims.
• Reinforces company policies and adheres to company standards.
• Regularly uses company training to successfully execute daily job responsibilities.
• Encourages compliance with applicable laws and regulations.
• Manage other service department employees as needed.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• All other work-related duties as assigned.

Requirements

• High School Diploma or equivalent
• Valid Driver’s License
• Customer Service Experience required
• Dealership Experience required
• CDK experience required

Schedule

• Monday – Friday 7:30 am to 6:00 pm
• Rotating Saturday

Pay

• $40,000 - $90,000/year dependent on experience and motivation

Benefits

• Health insurance – multiple options
• Dental insurance
• Vision insurance
• 401k retirement
• Paid sickleave.
• Life Insurance
• Long-term Disability Insurance
• Optional Aflac Supplemental Insurance

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.