Dealership Service Manager

CarGuys Inc.; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Strong benefits

Long-term stability

Job summary

CarGuys Inc. is seeking a Service Manager for their Grand Rapids, MI dealership. This role demands a dynamic leader capable of guiding service department operations, ensuring technician productivity, and achieving customer satisfaction goals.

The position offers a chance to elevate a department in a supportive dealership environment. With competitive pay and a focus on accountability, this is an opportunity for a leader aiming for significant impact.

Qualifications

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager.
• Experience with directing technician productivity and workflow.
• Ability to coach Service Advisors effectively.

Responsibilities

• Lead full service department operations to meet performance metrics.
• Manage technician productivity, efficiency, and workflow.
• Oversee customer satisfaction and retention strategies.

Skills

Strong leadership

Understanding of warranty and service lane flow

Success as Service Manager or Fixed Ops Manager

Ability to build a positive culture

Revenue growth and CSI improvement

Tools

DMS systems (CDK, Reynolds, Dealertrack)

Job description

SERVICE MANAGER — GRAND RAPIDS, MI

If You Can Run a Shop With Your Eyes Closed… Keep Reading.

This dealership isn’t looking for a “service manager.” They’re looking for a force of nature — someone who can walk into a service drive, feel the pulse of the shop, and instantly know what needs to happen next.

If you live and breathe Fixed Ops, if you thrive on CSI domination, RO growth, technician efficiency, and service lane performance, then this is the leadership seat you’ve earned.

You apply anonymously through CarGuys Inc. — America & Canada’s #1 Automotive Recruiter — and we take your profile straight to the GM. No politics. No dealership drama. Just results.

What You’ll Lead

• Full Service Department Operations
• Technician productivity, efficiency, and workflow
• Service Advisors who need strong coaching and accountability
• Customer satisfaction (CSI) and retention metrics
• Warranty administration, compliance, and process control
• Shop capacity management and scheduling
• Parts & Service collaboration to eliminate bottlenecks
• Profitability, gross retention, and RO count growth

What You Bring

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager
• Strong leadership with zero fear of holding people accountable
• Deep understanding of warranty, dispatch, multipoint inspections, and service lane flow
• Ability to build a culture technicians actually want to work in
• A track record of growing revenue, improving CSI, and tightening processes
• Experience with dealership DMS systems (CDK, Reynolds, Dealertrack, etc.)

What’s In It For You

• Competitive pay aligned with top‑performing Service Managers
• A dealership with real volume, real support, and real leadership
• A shop that wants structure, accountability, and a winning cultureStrong benefits and long‑term stability
• The chance to take a department and elevate it to the next level

Why Apply Through CarGuys Inc.?

• Your application stays 100% confidential
• We present you directly to the decision‑maker
• We work with hundreds of dealerships across the U.S. and Canada
• We make the process fast, simple, and manager‑friendly

Ready to Lead a Service Department That Wants a Real Leader?

Hit Apply and let CarGuys Inc. take it from here.
Your next big move starts now.