Automotive Service Manager

ESC Auto Group; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Matching 401K

Paid Vacation

Paid Holidays

Monday thru Friday Work Schedule

Job summary

ESC Auto Group in Atlanta is seeking a Shop Manager for its Buckhead location. This position requires excellent communication and customer service skills as well as leadership abilities to efficiently manage service department operations.

The ideal candidate will be outgoing and friendly, with a strong commitment to customer satisfaction. Benefits include health insurance, a matching 401K, paid vacation, and a Monday to Friday schedule.

Qualifications

• Outgoing and friendly personality essential for customer interactions.
• Experience working in a service department for operational efficiency.
• Ability to effectively communicate and manage customer complaints.

Responsibilities

• Assign jobs according to employee skills for optimum workflow.
• Handle customer complaints to ensure satisfaction.
• Maintain a clean and safe working environment for all technicians.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership skills

Computer skills

Education

High school diploma or GED equivalent

Graduation from Tech program

Tools

Dealership computer systems

Job description

We have a position available for a Shop Manager at our Buckhead location. We have locations in both Georgia and Texas. European Service Center has been a family-owned business since 1980. You are not just a number with us. We are looking to expand over the coming years, so there are plenty of opportunities for advancement.

We are looking for an honest, energetic person with a good work ethic who wants to see their hard work payoff in increased income and business growth. This is a position that will allow for advancement to a shop manager as we continue to open new locations.

Major Duties and Responsibilities

Service Department Operations

• Assigns jobs and work areas to employees according to their skills and knowledge.
• Prepare & Review all repair work orders for accuracy and completeness concerning parts, materials, and labor.
• Directs and assist in the diagnosis of problems for technicians and apprentices and provides instruction as required.
• Works in all aspects of the Service Department in fulfilling the responsibilities of the Service Manager.
• Promotes loyalty and customer goodwill and protects company image.
• Appraisal of repair work coming into the shop.
• Maintains a clean and safe working environment for all technicians.
• Perform other duties and functions as directed by Management in line with the objectives of the dealership.

Customer Service

• Assist in handling customer complaints and concerns.
• Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership’s satisfaction.
• Greet customers immediately in a courteous manner.
• Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices.

Commitments

• Treat all employees and customers fairly, courteously and with dignity.
• Maintain positive relationships with customers, other employees, and owners.
• Be early, flexible and available for scheduling.
• Maintain up-to-date technical training.
• Focus on Quality & Service.
• Be neat and clean.
• Wear a uniform every day.
• Demonstrate an interest in growing the shop business.

Qualifications and Job Requirements

• Must have an outgoing, friendly personality and superior communication & customer service skills.
• Experience working in a service department.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Experience with common dealership computer systems.
• Good computer skills.
• General understanding of mechanical/technical terms.
• High school diploma or GED equivalent. Graduation from Tech program preferred but not required.
• Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
• Organizational and leadership skills.

Benefits

• Health, Dental, Vision, Insurance.
• Matching 401K.
• Paid Vacation.
• Paid Holidays.
• Monday thru Friday Work Schedule.