Service Director

Fremont Ford; California (MO); On-site; USD 55,800 - 111,600; Full time

Benefits offered by this job

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid time off and vacation

Life insurance w/AD&D Feature

Growth opportunities

Paid Training

Employee vehicle purchase plans

Employee Assistance Program

Worldwide Travel Assistance

Commuter Benefit

Health Reimbursement Account

Discounts on products and services

Above average industry pay

Job summary

Fremont Ford in California is seeking an experienced Service Manager to oversee the Service Department. The ideal candidate will have at least 5 years of automotive service management experience, a strong focus on customer service, and a clean driver’s license. Key responsibilities include managing repair orders, assisting customers, conducting team meetings, and maintaining high customer satisfaction levels. The position offers competitive pay, benefits, and growth opportunities within a family-owned environment.

Qualifications

• Prior experience as a Service Manager is required.
• Automotive Service Management / Dealership: 5 years.
• Strong focus on providing excellent customer service.
• Clean and valid Driver's License.

Responsibilities

• Responsible for Service Department gross profit management.
• Manage open repair orders and prioritizing tasks.
• Assist customers in servicing and repairing needs.
• Conduct weekly department meetings.
• Ensure high customer satisfaction and performance.
• Create departmental goals and objectives.

Skills

Customer service

Automotive service management

Team management

Education

High school diploma

Job description

At California Automotive Retail Group, we are committed to an environment where the customer is always treated with respect and dignity. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

Responsibilities

• Responsible for Service Department gross profit generation and departmental expense management.
• Responsible for managing all open repair orders prioritizing aging repair orders on a daily basis.
• Assist customers in servicing, repairing and explaining each service need.
• Understanding customer’s requirements and concerns; matching requirements and concerns to various service options.
• Conducting weekly department meetings including Advisors, Techs, Cashiers and Support Staff.
• Ensuring the team is exceeding the customers expectations with the service being performed. Keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories, and attends product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Prior experience as a Service Manager is required.
• Automotive Service Management / Dealership: 5 years
• Strong focus on providing excellent customer service.
• A high school diploma is required.
• Clean and valid Driver's License.

Benefits

• Medical & Dental Insurance
• Vision Discount Program
• 401K Plan + Match
• Paid time off and vacation
• Life insurance w/AD&D Feature
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Employee Assistance Program
• Worldwide Travel Assistance
• Commuter Benefit
• Health Reimbursement Account
• Discounts on products and services
• Above average industry pay.
• The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Salary Compensation of between $5,000.00 and $10,000.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.