Service Manager

Flatiron Crane Operating Company; Cleveland (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance and short/

401(k) with company match

Paid vacation, sick time, and holidays

Company vehicle, tools, uniforms, and…

Cell phone provided

Ongoing training and career growth

Job summary

Simmers Crane Design & Services, part of Flatiron Crane, is seeking a Service Manager to lead the service department and field technicians. The role ensures safe, efficient project execution, repairs, and 24/7 emergency support, with close collaboration with sales and customers.

The candidate will supervise shop operations, coordinate resources, and drive continuous improvement while maintaining high safety and quality standards.

Qualifications

• High school diploma or GED required; higher degree preferred in related fields.
• Experience supervising field service technicians and managing projects.
• Strong troubleshooting and repair knowledge of industrial equipment.

Responsibilities

• Lead daily operations of the service department and field technicians.
• Oversee service projects, repairs, shop work, and emergency calls.
• Coordinate resources and ensure timely service and communication with customers.
• Review timesheets, expenses, and project statuses weekly.
• Manage vehicles, equipment, and tools; ensure safety and maintenance.

Skills

Mechanical aptitude

Electrical aptitude

Leadership

Communication

Customer service

Education

High school diploma or GED

Associate’s or Bachelor’s degree in Business Management / Engineering / Industrial Maintenance

Tools

Vista ERP

Microsoft Office

Job description

Simmers Crane Design & Services is proud to be part of Flatiron Crane, one of North America's leading providers of overhead crane and lifting solutions. With operating companies across the United States and Canada, we deliver engineering, manufacturing, inspections, maintenance, modernization, and emergency service that help keep our customers operating safely and efficiently.

At Simmers, we don't just respond to problems—we anticipate them. Our people are trusted experts who take pride in delivering innovative solutions, exceptional service, and keeping industry moving. If you're looking for a company that values safety, teamwork, professional growth, and doing meaningful work, you'll feel right at home here.

Why Join Us?

• Competitive pay based on experience ($80,000 - $95,000 annually)
• Comprehensive medical, dental, and vision insurance
• Company-paid life insurance and disability benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Company vehicle, tools, uniforms, and cell phone (where applicable)
• Ongoing training, career development, and advancement opportunities

Pre-employment drug screen and background check are required.

Position Description

Job Summary:

The Service Manager is responsible for leading the daily operations of the service department, ensuring field service projects, repairs, emergency calls, and shop activities are completed safely, efficiently, and to the highest quality standards. This role manages field technicians, coordinates resources, oversees project execution, and supports customers by ensuring timely service and effective communication.

Job Responsibilities:

• Manage the operation of the service department and field technicians.
• Identify areas for service department process improvement and make recommendations to Branch Manager
• Manage all service projects repairs (including in shop and at vendors), shop fabrications, RMA’s and emergency calls.
• Review proposal form and discuss with sales as needed.
• Make recommendations for which technicians to schedule on projects based on project work scope and technician expertise.
• Ensure that technicians have tools required to complete job and stage tools in shop as required. Coordinate tool pick-up with scheduler.
• Take phone calls from technicians in the field and assist as required.
• Review all service acknowledgements and follow-up on all additional work.
• Be able to manage all jobs in company ERP system (Vista).
• Answer emergency calls and coordinate with scheduler, coordinator, sales, and customer to perform.
• Manage company risk by involving engineers, project managers when needed.
• Review and correct timesheets and expense reports for technicians every week.
• Determine vehicle needs, assign vehicles, inspect condition, verify that maintenance is performed, make recommendations to the Local Branch Manager for vehicle purchases.
• Determine needs for equipment and tools, inspect condition, verify that maintenance is performed, ensure that they are available for use, and make recommendations to Branch Manager for additional purchases.
• Manage all shop functions including shop projects, incoming/outgoing deliveries, organization, and allocation of space.
• Make recommendations to Branch Manager for manpower needs including technician and office personnel.

Position Requirements

Qualifications:

• High school diploma or GED required; associate’s or bachelor’s degree in Business Management, Engineering, Industrial Maintenance, or a related field preferred.
• Minimum of 3–5 years of experience in industrial service operations, maintenance, or field service management, preferably in the overhead crane, material handling, or heavy industrial equipment industry.
• Previous experience supervising field service technicians, coordinating service projects, and managing daily department operations.
• Strong mechanical and electrical aptitude with an understanding of industrial equipment maintenance, troubleshooting, and repair.
• Experience managing service schedules, emergency repairs, shop operations, and multiple projects simultaneously.
• Ability to evaluate technician skill sets, assign resources effectively, and provide technical guidance to field personnel.
• Proficiency with ERP systems, preferably Vista, and Microsoft Office applications.
• Strong organizational, problem-solving, and decision-making skills with the ability to prioritize competing demands.
• Excellent leadership, communication, and customer service skills.
• Knowledge of OSHA regulations, workplace safety practices, and industrial service standards.
• Experience overseeing departmental resources, equipment, fleet maintenance, and operational efficiency.
• Ability to work flexible hours and respond to emergency service calls as needed.
• Valid driver's license and ability to meet company vehicle insurance requirements.

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Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.