Service Manager

Socket.dev; Chester Springs (PA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid vacation and holidays

Employee discounts

Training and professional development

Career advancement opportunities

Stability of Fortune 500 company

Team-oriented work environment

Job summary

CarShop in Chester Springs, PA is seeking an experienced Automotive Retail Service Manager to lead the Service Department. You will develop people, improve operations, drive performance, and ensure an exceptional customer experience.

As part of Penske Automotive Group, you will benefit from the stability of a Fortune 500 company, a team-oriented culture, and opportunities for growth. You will lead Advisors and Technicians, manage scheduling, and strive to meet department goals.

Qualifications

• Requires automotive retail service management experience.
• Demonstrated ability to lead Service Advisors and Technicians.
• Strong understanding of service operations and workflow.
• Proven track record of achieving performance, productivity, and customer service goals.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and manage daily Retail Service Department operations.
• Coach, train, and develop Service Advisors and Technicians.
• Manage scheduling to maximize productivity and efficiency.
• Monitor performance and drive the team toward goals.
• Ensure exceptional customer experience and professional service.

Skills

Service management

People development

Operations optimization

Customer experience

Leadership

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

Lead a High-Performing Service Team!

CarShop is seeking an experienced Automotive Retail Service Manager to lead our Chester Springs Service Department. This is an opportunity for a proven automotive service leader who knows how to develop people, improve operations, drive performance, and deliver exceptional customer experience.

As part of Penske Automotive Group, a Fortune 500 company, CarShop offers the stability of a large automotive organization with a team-focused culture where employees have opportunities to grow and advance.

CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years.

Compensation & Benefits

Pay: $85,000 - $100,000 per year

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee discounts
• Training and professional development
• Career advancement opportunities within CarShop and Penske Automotive Group
• Stability and resources of a Fortune 500 company
• Supportive, team-oriented work environment

What You'll Do

As the Retail Service Manager, you'll lead the day-to-day operations of the Service Department while developing your team, improving efficiency, and ensuring our customers receive prompt, professional, and exceptional service.

• Lead and manage daily Retail Service Department operations
• Coach, train, and develop Service Advisors and Service Technicians
• Manage technician and advisor scheduling to maximize productivity and efficiency
• Monitor departmental performance and drive the team toward established goals
• Ensure Service Advisors consistently deliver exceptional customer experience
• Identify opportunities to improve processes, productivity, and overall department performance
• Promote teamwork and collaboration across Service, Parts, Sales, and other dealership departments
• Address customer concerns professionally and work toward effective resolutions
• Maintain CarShop's standards, values, and culture throughout the department
• Lead by example while creating an accountable, positive, and high-performing team environment

What We’re Looking For

• Automotive retail service management experience required
• Proven experience leading and developing Service Advisors and Technicians
• Strong understanding of automotive service operations and workflow
• Demonstrated ability to achieve performance, productivity, and customer service goals
• Strong leadership, coaching, and team-building skills
• Excellent communication and problem-solving abilities
• Organized and able to effectively prioritize in a fast-paced environment
• Customer-focused with a commitment to delivering an exceptional service experience
• Action-oriented leader who takes ownership and follows through
• High level of integrity, professionalism, and accountability
• Valid driver's license with a satisfactory driving record
• Ability to meet applicable pre-employment requirements in accordance with company policy and applicable law

Ready to Lead?

Qualifications

Competencies

• Ability to effectively hire personnel required to meet departmental and organizational goals
• Ability to manage, discipline, and terminate personnel as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Strong organization skills and ability to multi-task
• Proficient with Microsoft applications
• Time management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, and commissions
• Exceptional attention to detail
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Exceptional attention to detail
• Works well in a team environment
• Able to work with a diverse group of people and be a positive influence on departmental morale

Supervisory Responsibility

Yes

Work Environment/ Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds

This position requires sitting for prolonged periods of time and may involve standing and walking

This position requires the ability to push, pull, stoop, kneel, reach, grasp

This position involves repetitive motion

This position requires the ability to communicate verbally and nonverbally

Position Type/Expected Hours of Work

Standard Business Hours with ability to work nights, weekends and holidays as required

Required Education and Experience

High school diploma or equivalent. Two to three years' service experience or equivalent combination of education and experience.

Preferred Education and Experience

Previous Technician experience

Bachelor's degree (B.A.) from four-year college or university

Three to six years related experience and/or training; or equivalent combination of education and experience

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

ASE Certification

CarShop is an Equal Opportunity Employer.