Service Manager

Rusty Hooks Llc; Charleston (SC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free food & snacks

Health insurance

Paid time off

Job summary

Fin & Crab in Charleston, SC is seeking an experienced Service Manager to lead our service operations, coach a talented team, and ensure an exceptional customer experience every day. In this fast-paced role you will own day-to-day service activities and drive performance.

You will supervise scheduling, optimize workflow, handle escalated concerns, and collaborate with other departments. The ideal candidate has proven supervisory experience, strong leadership, excellent communication, and a

Qualifications

• Experience in a service management or supervisory role.
• Strong leadership and people management skills.
• Excellent customer service and conflict resolution abilities.

Responsibilities

• Oversee daily service department operations to ensure efficiency, quality, and customer satisfaction
• Lead, coach, and develop service team members to meet and exceed performance goals
• Manage service scheduling, workflow, and resource allocation
• Handle escalated customer concerns and resolve issues promptly and professionally
• Maintain compliance with company policies, safety standards, and industry regulations
• Collaborate with other departments to ensure seamless operations and communication

Skills

Leadership

Customer service

Communication

Time management

Scheduling tools

Tools

Service software

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off

About the Role:

Fin & Crab is looking for a driven and experienced Service Manager to lead our team in Charleston, SC. This is an exciting opportunity to take ownership of service operations, inspire a talented crew, and deliver an exceptional customer experience every day. If you thrive in a fast-paced environment and love building high-performing teams, we want to hear from you!

Responsibilities:

• Oversee daily service department operations to ensure efficiency, quality, and customer satisfaction
• Lead, coach, and develop service team members to meet and exceed performance goals
• Manage service scheduling, workflow, and resource allocation
• Handle escalated customer concerns and resolve issues promptly and professionally
• Maintain compliance with company policies, safety standards, and industry regulations
• Collaborate with other departments to ensure seamless operations and communication

Requirements:

• Proven experience in a service management or supervisory role
• Strong leadership skills with the ability to motivate and develop a team
• Excellent customer service and conflict resolution abilities
• Solid organizational and time management skills
• Proficiency with service management software or scheduling tools
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced, hands-on environment