Service Manager

WMI Automotive; Champaign (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical benefits

Dental benefits

Vision benefits

Employee discount

Disability insurance

Job summary

WMI Automotive is seeking a Service Department Manager to oversee the efficient and profitable operation of the dealership’s service area in Champaign, IL. You will lead service personnel, drive performance, and ensure compliance with OSHA standards, manufacturer expectations, and customer satisfaction.

The role includes supervision of technicians, budgeting, pricing, training, and maintaining safe facilities and equipment, with an emphasis on teamwork and high-quality service.

Qualifications

• Minimum of five years related experience and/or training is required.

Responsibilities

• Forecasts goals and objectives for Service Departments and monitors performance; coordinates and participates in meetings; oversees department budgets and pricing plans; monitors warranty RO sales and hours.
• Monitors personnel needs and performance; hires, trains, motivates, and monitors staff; oversees technicians’ productivity reports and payroll; ensures quality repairs and manages training; promotes teamwork.
• Manages facilities and equipment; ensures clean, safe facilities; oversees inventory and storage of equipment; stays abreast of new equipment and tools and recommends purchases.

Skills

Leadership

Forecasting

Budget management

Performance management

Safety compliance

Job description

Job Summary

Manages the efficient and profitable operation of the service department. Oversees all service personnel, including supervisors; manages team member performance, creating and maintaining workflow between different areas of the department, and upholds standards expected by OSHA, our leadership team, our manufacturers, and our customers.

Benefits and Perks

• Competitive compensation, plus performance bonuses
• Paid Time Off
• Benefits including Medical, Dental, Vision, Short term disability insurance, long term disability insurance
• Employee discount

Key Responsibilities and Duties

• Forecasts goals and objectives for Service Departments and monitors performance. Coordinates and participates in management meetings and department meetings. Oversees department budgets. Develops dealership service pricing plans with the General Manager. Monitors sales and hours relative to expectations on warranty ROs.
• Monitors the needs and performance of personnel in service departments. Hires, trains, motivates, and monitors service department personnel, including supervisors. Oversees technicians’ daily productivity reports and corresponding payroll records. Monitors the quality of repairs performed and any comebacks. Facilitates necessary technical training. Encourages harmony and teamwork between team members.
• Manages facilities and equipment. Ensures the facilities are kept clean and safe. Ensures proper inventory, care, and storage of specialized equipment. Keeps abreast of new equipment and tools available and recommends purchases.

Qualifications and Skills

1. Ability to read and understand technical information (safety rules, operating and maintenance instructions and procedure manuals), and business information (general business periodicals, professional journals, governmental regulations, financial reports and legal documents).
2. Ability to write routine reports and business correspondence.
3. Presentation skills; effectively presents information to customers, employees, public groups, top management, and other stakeholders, answers questions.
4. Minimum of five years related experience and/or training is required.

WMI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.