Service Manager

S and J Plumbing; Arlington Heights, Northern (IL, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

PTO 2 weeks

401k 5% match

Company truck

Modern tools

Paid training

Job summary

S and J Plumbing is seeking a Service Manager to build and lead a high-performing service department in Arlington Heights, IL. You will recruit, train, and mentor field technicians, collaborate with dispatch, and drive an energetic, service-first culture that delivers exceptional customer satisfaction.

With competitive pay ($100k–$140k+ bonuses), comprehensive medical, up to two weeks PTO, a 401k match, and access to top-tier tools and training, this role offers growth and recognition for top

Qualifications

• Leadership qualities and aspirations.
• Ability to communicate positively and constructively.
• Ability to inspire growth in team members.
• Ability to deliver outstanding customer satisfaction.
• Detail-oriented and highly organized with good presentation skills.
• Proficient with computers and MS Office.

Responsibilities

• Recruit, hire, train, and improve field technicians.
• Coordinate with dispatch to assign the right technician to each job.
• Set a high-energy tone for the department every day.
• Inspire technicians to meet their goals.
• Develop the team and hold them to high performance standards.
• Support the team both professionally and personally.

Skills

Leadership

Communication

Customer satisfaction

Presentation skills

Multi-tasking

Microsoft Office

Tools

Microsoft Office

Job description

Service Manager

You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities. S&J Plumbing is looking for a Service Manager to build and lead an ideal service department with the best in the industry working for you!

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time in Arlington Heights. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Competitive pay – $100-140k +Bonuses


• Medical Insurance – Blue Cross Blue Shield PPO; we pay 100% for you and your family's insurance premiums for health, dental, and vision.


• Work-life balance – Up to 2 weeks PTO!


• 401k Plan with a 5% match.


• Company-supplied, fully stocked, new and safe, super-cool company truck.


• New technology, including iPhone, iPad & access to integrated software.


• State-of-the-art tools, parts, and supplies.


• PAID TRAINING – Nexstar, Service Titan, Leadership

Our Core Values

• Integrity, we are honest, ethical, and trustworthy.


• Professionalism, we prepare, present, and execute at an elite level.


• Accountability, we accept full responsibility for our decisions, actions, and results.


• Family, we nurture our team members and customers.

What You Will Do

• Recruit, hire, train, and improve the field technicians.


• Work with the dispatch department to make sure the right technician goes to the right job.


• Bring more energy than you take, because you will set the tone every day for the entire department.


• Inspire technicians to hit their goals.


• Train, develop, and hold your team accountable to exceptional performance standards.


• Assist your team and be of service to them both professionally and personally.

Desired Skills and Experience

• Leadership qualities, experiences, and aspirations.


• Ability to communicate positively and constructively.


• Possess the ability to inspire both personal and professional growth in our team members.


• Ability to provide unparalleled customer satisfaction.


• Ability to drive team performance to achieve all business goals and objectives.


• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.


• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting www.SandJplumbing.com

Equal Opportunity Employer