Project Manager

S and J Plumbing; Arlington Heights, Northern (IL, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Paid training

Work-life balance (PTO)

Job summary

S and J Plumbing in Arlington Heights is seeking a Project Scheduler/Dispatcher to manage daily field technician schedules, prepare installers, and ensure high-quality installations. You will work closely with dispatch to minimize delays, communicate clearly with customers, and help drive efficient, safe work by setting expectations and coordinating resources.

Strong organizational skills and experience in dispatching systems are valued, as is a commitment to growth and customer satisfaction at

Qualifications

• 3+ years of experience in a project management role.
• Proficiency with dispatching systems, mapping tools, and standard office applications.
• Detail oriented and highly organized with strong communication skills.

Responsibilities

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with dispatch to notify delays and reschedule appointments.
• Collaborate with dispatcher to refine dispatching strategy.
• Provide ongoing support to plumbers in the field for scheduling issues.
• Coordinate job schedules, technician assignments, and daily workflow.
• Resolve field issues before they reach the customer.

Skills

Project management

Customer service

Team leadership

Organization

MS Office

Tools

Dispatching software

Mapping tools

Job description

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

Have a passion for success? Driven to grow, learn, and be the best? Desire a growing, family-friendly company to build a long-term career? Look no further! S and J is an employee-focused workplace looking to grow and build their team of professionals! Prior plumbing expertise is not required; we value strong leadership and operational skills above all.

At S and J Plumbing, we believe happy employees create happy customers and that is why we are determined to make this the only place you will ever want to work. We’re a dedicated team, driven by our values and the quality of our work. If you’re ready for the next step in your career, come pursue a rewarding role with us!

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Arlington Heights. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Competitive pay – $60k-80k
• Medical Insurance – we pay 100% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
• Work life balance – up to 2 weeks of PTO and holiday pay
• 401k Plan with a 5% match
• PAID TRAINING – Nexstar training, Service Titan training
• Relaxed and fun atmosphere
• Growth opportunities

Our Core Values

• Integrity, we are honest, ethical, and trustworthy.
• Professionalism, we prepare, present, and execute at an elite level.
• Accountability, we accept full responsibility for our decisions, actions, and results.
• Family, we nurture our team members and customers.

The Big Task

You will be responsible for scheduling installation jobs and preparing the installers so they can accomplish the highest quality installations every time, maximizing capacity, efficiency, and profitability. Additionally, you will ensure our customers receive timely, high-quality service.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Participate in training so that you grow and develop as a professional.
• Set expectations for each installation, including safety and code requirements.
• Ensure jobs are properly staged; coordinate and inspect equipment, plan and results.
• Conduct training to ensure on-time, high quality installations.
• Monitor performance of installation technicians and advise them on how to improve.
• Coordinate job schedules, technician assignments, and daily workflow.
• Resolve field issues before they reach the customer

Responsibilities

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with dispatch to notify them of any delays, and reschedule appointments as necessary.
• Collaborate closely with the dispatcher to continuously refine and improve dispatching strategy.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Professionally engage with clients to understand their needs and address any issues or concerns.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Complete all assigned administrative tasks in a timely and accurate fashion.

Desired Skills and Experience

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to achieve all business goals and objectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).

Competencies for Success

• 3+ years of experience in a project management role, preferably in a service-based industry.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• A team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.
• Military-experienced candidates are encouraged to apply.

If you can achieve the above and you find it fun and challenging - you have just the right amount.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting www.sandjplumbing.com