Service Management Specialist

Sunrise Systems; Edison (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Sunrise Systems in Chandler, AZ, seeks a Service Management Specialist to support day-to-day asset management in a data center. This hands-on role handles physical IT assets, asset verification, and ticketing in ServiceNow.

Responsibilities include verifying asset information, validating asset tags, identifying discrepancies, and creating ServiceNow tickets to ensure accurate asset records. You'll use DCIM tools to confirm locations, rack positions, and power inventory, collaborating with Data

Qualifications

• Experience using ServiceNow for ticket creation, updates and asset activities.
• Experience with one or more DCIM tools listed above for asset verification and inventory.
• Ability to identify discrepancies between physical assets and records.
• Strong attention to detail and organizational skills.
• Good written and verbal communication; able to work independently in a fast-paced data center environment.

Responsibilities

• Perform physical verification of IT assets within the Data Center.
• Validate asset tags and ensure asset information matches inventory records.
• Identify discrepancies and create/update asset-related tickets in ServiceNow.
• Use ServiceNow to track asset-related requests and maintain documentation.
• Utilize DCIM tools to verify asset locations, rack positions, power assignments, and inventory.
• Support asset inventory, audits, and reconciliation activities.
• Collaborate with Data Center Operations, Infrastructure, and Asset Management teams.
• Follow established asset management processes and documentation standards.
• Assist in maintaining asset and location data across enterprise asset management systems.

Skills

ServiceNow end user

DCIM tool usage

Asset verification

Ticket management

Attention to detail

Communication skills

Independent work

Tools

ServiceNow

Nlyte

Sunbird DCIM

Schneider EcoStruxure IT

Vertiv Trellis

FNT Command Platform

Device42

Panduit SmartZone

OpenDCIM

Job description

Job Title: Service Management Specialist (Data Center Asset Management)

Duration: 12 Months Contract

Work Schedule: 100% On-site (Data Center Environment)

Location: Chandler ,AZ

Job Summary

We are seeking a Service Management Specialist to support day-to-day asset management activities within a Data Center environment. This is an operational role requiring hands-on work with physical IT assets, asset verification, and ticket management using ServiceNow.

The ideal candidate will have experience using ServiceNow as an end user (not as a Developer, Administrator, or Implementation Consultant) along with working knowledge of Data Center Infrastructure Management (DCIM) tools. Responsibilities include verifying asset information, validating asset tags, identifying discrepancies, and creating ServiceNow tickets to ensure accurate asset records.

Key Responsibilities

• Perform physical verification of IT assets within the Data Center.
• Validate asset tags and ensure asset information matches inventory records.
• Identify discrepancies in asset records and create/update asset-related tickets in ServiceNow.
• Use ServiceNow to track asset-related requests and maintain accurate documentation.
• Utilize DCIM tools to verify asset locations, rack positions, power assignments, and infrastructure inventory.
• Support asset inventory, audits, and reconciliation activities.
• Work closely with Data Center Operations, Infrastructure, and Asset Management teams to maintain accurate asset records.
• Follow established asset management processes and documentation standards.
• Assist in maintaining accurate asset and location data across enterprise asset management systems.

Required Skills

1. Experience using ServiceNow as an end user for ticket creation, updates, and asset-related activities.
2. Experience using one or more DCIM (Data Center Infrastructure Management) tools such as:

• Nlyte
• Sunbird DCIM
• Schneider Electric EcoStruxure IT / StruxureWare
• Vertiv Trellis
• FNT Command Platform
• Device42
• Panduit SmartZone
• OpenDCIM
• Experience performing physical IT asset verification, inventory management, and asset audits in a Data Center environment.
• Ability to identify discrepancies between physical assets and inventory records.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to work independently in a fast-paced Data Center environment.

Preferred Qualifications

• Experience supporting enterprise Data Center operations.
• Familiarity with IT asset lifecycle management.
• Experience participating in asset inventory reconciliation and audit activities.
• Basic understanding of servers, storage, networking equipment, racks, cabling, and power infrastructure.
• Familiarity with barcode scanners, asset tagging processes, and inventory tracking systems.