Information Technology Asset Manager

firstPRO, Inc; Camden (NJ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

firstPRO, Inc in Camden, NJ is seeking an IT Asset Management & ServiceNow Analyst to support IT Service & Support. The role combines ServiceNow/ITSM process support, asset management, purchasing, reporting, auditing, and documentation.

The ideal candidate will have hands-on ServiceNow experience, strong Excel skills, and the ability to improve processes. The position is a 12-month contract with a hybrid schedule requiring three days onsite per week.

Qualifications

• Hands-on ServiceNow experience required.
• Experience with ITSM workflows, requests, incidents, and approvals.
• Experience managing IT assets including hardware inventory, auditing, and reconciliation.
• Advanced Excel skills (PivotTables, VLOOKUP/XLOOKUP, INDEX/MATCH).
• Excellent documentation and communication skills.

Responsibilities

• Support ServiceNow and ITSM processes, including requests, incidents, tasks, approvals, and workflow administration.
• Assist with ServiceNow dashboards, reporting, and operational metrics.
• Review onboarding and IT requests for accuracy, duplicate accounts, incorrect submissions, and approval requirements.
• Guide end users to the appropriate Service Catalog items and request processes.
• Create and maintain knowledge base articles, SOPs, and process documentation.
• Identify opportunities to improve and standardize ITSM, asset management, and operational workflows.
• Perform regular hardware inventory audits and maintain accurate asset records.
• Track laptops, computers, peripherals, and other IT equipment throughout the asset lifecycle.
• Receive incoming equipment, reconcile inventory, and investigate discrepancies.
• Generate weekly, monthly, and ad hoc reports related to assets, software licensing, inventory, and IT operations.
• Analyze ServiceNow and other IT data using Excel, PivotTables, lookup functions, charts, and other reporting tools.
• Coordinate purchasing of IT hardware, software, and licenses.
• Work with vendors to obtain quotes, prepare purchase orders, and process renewals.
• Reconcile invoices, purchase orders, equipment received, and software licensing records.
• Maintain software license allocations and assist with compliance reporting.
• Provide occasional administrative or desktop support assistance to the broader IT Service & Support team as needed.

Skills

ServiceNow

Excel

IT asset management

ITSM processes

Vendor coordination

Data analysis

Tools

ServiceNow

Job description

Our client is seeking an IT Asset Management & ServiceNow Analyst to support its IT Service & Support organization. This role combines ServiceNow/ITSM process support, IT asset management, hardware and software purchasing, reporting, auditing, and process documentation.

ServiceNow is a significant component of the position. The analyst will work closely with the ServiceNow platform owner to support ITSM workflows, approvals, dashboards and reporting, Service Catalog processes, and knowledge management. The ideal candidate will be highly process-oriented with strong ServiceNow and Excel skills, hands‑on experience managing IT assets and purchasing, and the ability to identify and implement process improvements.

This is a 12-month contract based in Camden, NJ, with a hybrid schedule requiring three days onsite per week.

Responsibilities

• Support ServiceNow and ITSM processes, including requests, incidents, tasks, approvals, and workflow administration.
• Assist with ServiceNow dashboards, reporting, and operational metrics.
• Review onboarding and IT requests for accuracy, duplicate accounts, incorrect submissions, and approval requirements.
• Guide end users to the appropriate Service Catalog items and request processes.
• Create and maintain knowledge base articles, SOPs, and process documentation.
• Identify opportunities to improve and standardize ITSM, asset management, and operational workflows.
• Perform regular hardware inventory audits and maintain accurate asset records.
• Track laptops, computers, peripherals, and other IT equipment throughout the asset lifecycle.
• Receive incoming equipment, reconcile inventory, and investigate discrepancies.
• Generate weekly, monthly, and ad hoc reports related to assets, software licensing, inventory, and IT operations.
• Analyze ServiceNow and other IT data using Excel, PivotTables, lookup functions, charts, and other reporting tools.
• Coordinate purchasing of IT hardware, software, and licenses.
• Work with vendors to obtain quotes, prepare purchase orders, and process renewals.
• Reconcile invoices, purchase orders, equipment received, and software licensing records.
• Maintain software license allocations and assist with compliance reporting.
• Provide occasional administrative or desktop support assistance to the broader IT Service & Support team as needed.

Requirements

• Hands‑on ServiceNow experience is required.
• Experience working within ITSM processes and workflows, including requests, incidents, approvals, and Service Catalog processes.
• Experience with ServiceNow reporting, dashboards, and/or workflow administration.
• Experience with IT asset management, including hardware inventory, asset tracking, auditing, and reconciliation.
• Experience purchasing IT hardware and software, including vendor coordination, purchase orders, licensing, and invoice reconciliation.
• Strong process documentation experience, including creating SOPs, knowledge base articles, and operational documentation.
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP/XLOOKUP, INDEX/MATCH, and data analysis.
• Strong analytical, organizational, documentation, and communication skills.
• Detail‑oriented and process‑driven with the ability to identify discrepancies and recommend improvements.
• Ability to work onsite in Camden, NJ three days per week.
• SCCM, Intune, Active Directory, and desktop support experience are preferred but not required.